Specialist, Business Operations Development

Shoppers Drug Mart - Toronto, ON (30+ days ago)

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Unit 3 - 75 Lesmill Road, Toronto, Ontario, M3B 2T8

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

Reporting directly to the Senior Manager, Business Operations Development, the Business Operations Development Specialist will work collaboratively with cross functional teams in the design and implementation phases of new business platforms, systems and programs to ensure that they are effectively operationalized. This colleague will support and be a subject matter expert in data maintenance in the system and improving/implementing operational policies/procedures/pharmacy workflow. He/she will also support the enterprise systems support team in addressing support escalations and validating all requests pertaining to system changes/updates.

What You'll Do:
Maintenance and configuration of the various systems used and the data maintained within them.
Providing second level support to the MediSystem locations with respect to the systems used
Working with the enterprise support teams in providing ongoing knowledge around updates to MediSystem procedures/workflow and how it relates to the support they are providing the sites. Also being the business member owning the user acceptance testing around proposed system enhancements/changes.
Prepare important pharmacy communication in a clear, concise, timely fashion that focuses on changes or enhancements made to the systems, aligning to the standard operating procedures/processes
Business SME for projects that influence LTC pharmacy systems and current/future operational workflow.

What You'll Need:
College Diploma, University degree or related discipline is preferred
1-3 years work-related experience required; Long Term Care pharmacy experience considered an asset
Advanced knowledge in the Microsoft suite of business applications
A good understanding of the relative pharmacy systems - Kroll, Point Click Care and Med eCare eMAR applications
Advanced knowledge in IT and how it relates to the configuration and functionality of the applicable systems used
Experience in performing User Acceptance Testing of new applications, upgrades to those applications and creating the applicable test cases needed to test the application fully based on the current business processes
Experience in extracting, preparing and synthesizing large amounts of data from multiple data sources using applications such like Microsoft SQL considered an asset.
Ability to productively work in a fast paced environment
Ability to prioritize tasks and respond in a timely manner
Experience in facilitating working sessions with applicable colleagues to transfer knowledge or work thought changes to business processes

Employment Type:
Full time

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.