Reporting to the F & B Manager- F & B, the Assistant Food & Beverage Manager will be responsible for the daily operations of the Kitchen Buffet, Lobby lounge and In Room Dinning. May assist in duties including ordering inventory, inventory controls budgeting, and cash floats within each beverage location. He/she will provide direct guest, staff and management interface with regards to River Cree Resort & Casino F&B operations. The Assistant F & B Manager is responsible to work directly with the associates using a hands-on approach to management. Determine if any, appropriate situations to escalate further in the department.
Opens and closes outlet shifts.
Supervises operations for all related areas in the absence of Manager.
Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.
Adheres to and reinforces all standards, policies, and procedures.
Assists floor staff during busy periods.
Applies and continually broadens knowledge of food and wine trends, and overall presentation.
Assists with developing menus and promotions relevant to outlet concept and local market as necessary.
Communicates and executes departmental and hotel emergency procedures and monitors staff readiness with regard to safety procedures.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Understands departmental goals and assists in monitoring them and celebrating accomplishments.
Demonstrates self-confidence, energy and enthusiasm.
Ensures compliance with all Resort policies, standards and procedures.
Handles associate questions and concerns.
Maintains food handling, sanitation and cleanliness standards.
Maintains clean and pristine facilities and equipment.
Maintains standards for bartender and cocktail service.
Monitors departmental inventories and assets including par levels and maintenance of equipment.
Monitors and enforces compliance with all local, provincial and federal beverage and liquor laws.
Manages to achieve or exceed budgeted goals.
Motivates and encourages staff to solve guest and associate related concerns.
Operates all department equipment as necessary.
Performs all duties of restaurant associates and related departments as necessary.
Projects supply needs for the department.
Reports malfunctions in department equipment.
Trains staff on cash handling, credit policies and procedures, and liquor control policies and procedures.
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
Attends and participates in all pertinent meetings
Leading Food and Beverage Operations Teams in Day to Day Activities, Holding Teams to High Work Standards, and Modeling Those Standards
Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
Provides a learning atmosphere with a focus on continuous improvement.
Provides excellent customer service to all associates.
Provides feedback to associates based on observation of service behaviors.
Provides proactive coaching and counseling to team members.
Responds quickly and proactively to associate's concerns.
Schedules service staff to forecast and service standards, while maximizing profits.
Providing Exceptional Customer Service
Responds quickly and proactively to customer concerns.
Assists in the review of comment cards and guest satisfaction results with associates.
Interacts with customers to obtain feedback on product quality and service levels.
Sets a positive example for customer relations.
Strives to improve service performance.
Supervises staffing levels to ensure that customer service, operational needs and financial objectives are met.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Participates in associate recognition programs.
Participates in the associate performance appraisal process, assisting with the completion of annual performance reviews.
Supports training when appropriate.
Assists as needed in the interviewing and hiring of associate team members with the appropriate skills.
Assists more senior managers in establishing guidelines so associates understand job expectations and parameters.
Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.
Observes service behaviors of associates and provides feedback to individuals.
Reviews comment cards and guest satisfaction results with associates.
Schedules associates to ensure shift coverage and meet business demands and productivity goals.
Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Other duties as required.
QUALIFICATIONS AND EXPERIENCE
2-3 years previous leadership experience, preferably in a hotel or restaurant environment
High School Diploma or two year degree in Hotel and Restaurant Management
Training in management and employee development preferred.
Continuous training and education to keep abreast of changes in the industry and external environment.
Excellent written and oral communication skills.
Ability to meet deadlines in a rapidly changing business environment.
Ability to work independently.
Extensive food & beverage knowledge and ability to develop and apply practices, procedures, and principles in a casino environment.
Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology.
Self-planning skills sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.
Developed judgment and problem solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems.
Manages workload independently, and works well in teams.
Develops security and systems knowledge through on the job experience.
Must display leadership skills, the ability to multi-task and adjust to multiple jurisdictions.
Working knowledge of MS Word, MS Excel, MS PowerPoint.
The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.
A competitive wage and excellent benefits.
Shuttle service from West Edmonton location.
All associates participate in our “Circle of Service” program which rewards and empowers individuals who are able to provide outstanding customer service.
An opportunity to work within a progressive, exciting team environment.
An opportunity to work with a skilled Management team