Quality Service Analyst

Community Living BC - Kamloops, BC (25 days ago)

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If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a crown corporation responsible for arranging supports and services to individuals with developmental disabilities and their families. CLBC employees strive to live our corporate vision of 'Lives filled with possibilities in welcoming communities'. More than just a job, CLBC is about compassion, commitment, contribution, collaboration, and community.

The Role:
As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include:
Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery;
Identifying opportunities for agency service reorganization and assisting with the implementation;
Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues;
Ensuring that individuals and their families receive information about individual resource allocation decisions;
Working with the Facilitator in assisting individuals and their families who are experiencing a crisis;
Recruiting and developing new service relationships;
Providing information to assist in the investigation of licensed residential resources;
Creating innovative options and responses to address individual and community needs.

Key duties include:
Developing standardized service contracts or Individual Funding Agreements and negotiating the costing details and quantities
Liaising with the manager and other key staff regarding current funding limitations or delays and participating as a team member in local budget management
Receiving monitoring reports from service providers and individuals, families and friends:
and when a contract is individualized, reviewing to ensure plan objectives have been met; identify potential issues, at-risk concerns and service
problems;
conduct on-site reviews (staffed residential facilities, homes, day programs, etc.) as necessary and investigates service provider competency issues;
Receiving financial reports from service providers and reviewing details to ensure delivery of agreed-upon services for approved funding supports

Qualifications:
Bachelor's degree in Business, Social Work, or a related discipline with preference given to those who have worked in the social services sector in areas such as resource development or contract management;
OR 10 years recent relevant work experience with individuals with intellectual and/or developmental disabilities.

Possession of a Class 5 driver's license and a clean driver's abstract are required. Transportation arrangements must meet the operational requirements of CLBC. Use of own vehicle on expenses.

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act).

Additional Info:
This is an auxiliary position. Auxiliaries may cover vacancies or maternity, vacation, sick or long term leaves of varying lengths.
Eligibility: Open to internal and external applicants

Term/Status: Temporary - Anticipated 70 hours bi-weekly to June 2020, with the possibility of work over the summer.
Classification/Salary: Social Program Officer (Growth to R24) / $29.73 to $39.15 hourly

Closing date: February 4, 2020

Apply now! Submit a resume and cover letter online to the attention of Jaimie Willows. Applications received by email or other methods will not be considered.

Note: An eligibility list may be established.

Community Living BC is an equal opportunity employer.