Housekeeping Manager

JW Marriott The Rosseau Muskoka - Minett, ON (30+ days ago)

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Role Summary

We have an exciting opportunity for a housekeeping professional looking to take their career to the next level at our beautiful luxury resort located in Muskoka, on Lake Rosseau! Reporting to the Director of Housekeeping, the Housekeeping Manager is responsible for inspecting rooms, scheduling and training new associates, and responding to guest issues or complaints. This role is ideal for someone who thrives in a fast paced environment, enjoy new challenges, and works extremely well as part of a team.

Accountabilities

  • Scheduling of associates based on occupancy levels and administer payroll for the department
  • Provide coaching and guidance for associates based on service standards
  • Breaking open the house and making associate assignments based on occupancy levels
  • Ordering and inventory of supplies
  • Coordinate the cleaning of all areas of the resort
  • Attend meetings as required
  • Conduct room inspections, ensuring all standards are being adhered to and follow up with associates on specific areas of improvement
  • Collaborate with director of rooms operations to develop and carry-out ideas and procedures to continuously improve department performance and GSS scores
  • Provide training, coaching and guidance for associates based on service standards
  • Liaise with Reception team, ensuring room assignments are being handled on a priority basis
  • Respond promptly to requests from guests and other departments
  • Respond to guest complaints as needed
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
  • Adhere to all environmental policies and programs as required
  • Work with Director of Services and other leaders to ensure that associates clearly understand their job roles, responsibilities and performance expectations
  • Ensure that associates are trained on technical and service aspects of the job
  • Address guest concerns, requests, or issues either individually or by enlisting the help of others
  • Counsel associates on work related concerns and issues to ensure satisfaction and productivity and assist in preparing and presenting performance documentation
  • Issue and distribute uniforms and ensure associates are following grooming standards
  • Other duties as assigned

Requirements

  • 2-4 years Housekeeping experience, resort experience preferred
  • Minimum 1 year experience in a Supervisory or leadership role
  • Superior attention to detail
  • Proven ability to multi-task and work in high stress situations, maintaining professionalism
  • Strong oral and written communication skills
  • Proven leadership abilities
  • Ability to provide a motivating work environment for associates
  • Strong computer skills in Microsoft Office applications

Working Conditions

  • Must be able to work flexible hours including nights, evenings, weekends and holidays
  • Stand, sit, walk, crouch, bend for an extended period of time or for an entire shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 40 pounds without assistance

JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.

JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.

Job Type: Full-time

Experience:

  • Housekeeping: 2 years (Required)
  • Housekeeping Supervisor: 1 year (Required)