Esthetics & Massage Therapy Manager

Thermea Spa - Winnipeg, MB (30+ days ago)

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Job status:

Expected job start date:
As soon as possible

Type of job:
Full time

Number of hours per week:

Work schedule:
Languages asked for
Spoken Written
English Fluent Fluent
Education and experience

Education level:
Collegial - Diploma

Years of experience related to the job:
1 to 2 years
Main duties
Job Summary
Thermea Spa Nature is seeking a Massage Therapy and Esthetician Manager who is passionate about wellness and innovation to directly oversee the Massage and Esthetics Departments. The position reports to the Director of Operations and works with direct reports (department managers) to develop and implement departmental strategic initiatives while adhering to the Groupe Nordik brand and awareness strategies. The position ensures the operations meet Groupe Nordik’s standards of excellence, targets guest needs, ensures employee satisfaction, focuses on increasing revenues and maximizes the financial performance of the departments and assists in developing positive relations with our Corporate team. This position will be key in implementing property-wide strategies that delivering results.

Oversee customer satisfaction with all provided treatment processes.
Plan and monitor the day-to-day running of business to ensure smooth progress, goal achievement and respect of standards.
Liaise with Director of Operations and/or other directors to make decisions on operational activities and set strategic goals and standards.
Ensure proper training standards and tools for staff resources allocation and performances.
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and metrics
Ensure the participation of the department in the Inukshuk Program.
Ensure recruitment standards for the department
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Communicates a clear and consistent message/reporting regarding departmental goals to produce desired results
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Ensures employees are treated fairly and equitably.
Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
Coach and develop staff to ensure effectiveness in their role, safe work procedures, and cross training to support absence within the team.
Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Procedures (SOPs).
Responsible for ongoing and formal performance evaluation of direct reports;
Champions positive change, ensures brand and regional and corporate business initiatives are implemented and communicates follow-up actions to the team as necessary.
Reviews guest feedback with management team and ensures appropriate corrective action is taken.
Responds to and handles guest problems and complaints.
Required qualities

2 years minimum experience in management.
3 years minimum experience in customer service role
Hospitality, hotel or spa management degree considered an asset.
Must have completed high school diploma.
Registration as a Licensed Esthetician or Registered Massage Therapist considered an asset
Bilingual (English and French) considered an asset
Other requirements

Excellent written and verbal communication and interpersonal skills in both official languages.
  • Ability to address conflicting demands and prioritize tasks.
  • Ability to work under pressure and within tight deadlines in a fast-paced work environment.
Methodical, precise, and detail-oriented.
Demonstrated affinity for the values of the Nordik Group.
Positive and professional attitude.
Capable of working independently as well as being part of a dynamic team.
Capable of developing and maintaining positive and lasting business relationships.
Available to travel occasionally.
Back to job offers

Enjoy a unique experience in the heart of nature! Adjacent to the Crescent Drive Golf course, Thermëa is a haven that features relaxation techniques from the Nordic countries. Take the time to unwind and reenergize in our Nordic baths and waterfalls, steam bath, Finnish sauna, and relaxation areas. Revitalize all of your senses with a massage or a body treatment and a delicious and healthy meal at our restaurant - you’ve earned it! Only 20 minutes from downtown Winnipeg.