Manager, Internal Communication

Loblaw Companies Limited - Brampton, ON (30+ days ago)

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1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Why is this role important?

Loblaw is a large organization, with a number of different divisions, products and services – all geared towards the needs of 19 million Canadians that shop with us every single week. We operate in grocery retail, pharmacy retail, apparel, financial services, eCommerce, and more. We have weighty expectations of ourselves as an organization, as we work hard to help Canadians Live Life Well. And while we admittedly have lofty goals, we do a lot of really cool stuff to achieve those goals.

With so many customers, across so many divisions, we have a lot of data at our disposal to help us make informed decisions about how to run our business. We have a team within our organization that is responsible for aggregating, understanding and interpreting this information. They are a relatively new team, but they are growing rapidly, and they need a solid communicator to help them drive colleague engagement.

Here’s what you’ll need to do:
Serve as the primary communication resource for the Data, Insights and Analytics (DA&I) team.

Support the SVP, DA&I, and his leadership team in building a communication infrastructure from the ground up, to establish and sustain colleague engagement over the short-, medium- and long-term.

Deliver a variety of corporate communication tactics for any number of uses, including departmental town halls, annual conferences, video segments, newsletters, executive speeches, external presentations, intranet articles, company announcements, and more.

Support the ongoing rollout of our award-winning digital workspace, by driving content and interactivity with the site.

Foster a continuous improvement mindset within the department, by effectively measuring the impact of communication efforts post-implementation and adjusting wherever necessary.

Act as a guardian of our internal brand standards. This includes managing our internal tone of voice based on the message at play.

Coach and guide leaders within the Data, Insights and Analytics team, at all levels.

Manage crisis communication plans, as needed. Spoiler alert: this can involve working evenings and weekends from time to time.

Ideally you will have:
5+ years of related experience, primarily in internal communication, doing most if not all of the things noted above.

University degree, with specialization in English, Communication, Public Relations or a related discipline.

Advanced writing skills. This includes the ability to easily switch between creative writing/story-telling and tactical writing.

Excellent Powerpoint design skills.

Event management experience with a firm understanding of how to build agendas and organize event logistics.

Track record of planning and executing strategic communication plans that drive measurable business results.

In-depth understanding of internal communications principles and practices; leverage analytics to make data-driven decisions and measure success.

Proven ability to support and counsel senior leaders; strong interpersonal skills.

Experience with script development and video production.

Comfort working in a fast-paced environment with the ability to adapt to change and meet timelines (without sacrificing quality!).

A positive attitude, a desire to learn, a willingness to roll up your sleeves to get work done either independently or as part of a team.

A curious mindset. The ability to give and earn trust. A comfort being your authentic self at work. The ability and desire to make connections with others.

Assets: bilingualism, a sense of humour, a basic understanding of big data and analytics

A little more about Loblaw

Our Purpose – Live Life Well

Loblaw is Canada's food and pharmacy leader, and the nation's largest retailer. Loblaw provides Canadians with grocery, pharmacy, health and beauty, apparel, general merchandise, financial services and wireless mobile products and services. With more than 2,400 corporate, franchised and Associate-owned locations, Loblaw, its franchisees and Associate-owners employ approximately 200,000 full- and part-time employees, making it one of Canada's largest private sector employers.

Loblaw's purpose – Live Life Well® – puts first the needs and well-being of Canadians who make one billion transactions annually in the company's stores. Loblaw is positioned to meet and exceed those needs in many ways: convenient locations; more than 1,050 grocery stores that span the value spectrum from discount to specialty; full-service pharmacies at nearly 1,400 Shoppers Drug Mart® and Pharmaprix® locations and close to 500 Loblaw locations; PC Financial® services; affordable Joe Fresh® fashion and family apparel; and three of Canada's top-consumer brands in Life Brand, no name® and President's Choice.

How You’ll Succeed:
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Employment Type:
Full time

Type of Role:

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.