Medical Office Assistant

iHealthCentre - Vaughan, ON (4 months ago)

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Job Description

Responsibilities:

  • Communicate with internal staff, patients, families, and external parties with an emphasis on respect and customer service
  • Registering and arriving patients by verifying patient information is up to date and accurate, while making the appropriate changes in the EMR.
  • Accept and coordinate telephone calls, voicemails, and inquiries; processing them in an appropriate and timely manner while providing accurate information
  • Take physicians’ written and verbal orders, and processes them in a timely manner, notifying the appropriate staff as required.
  • Demonstrate accuracy and thoroughness when entering information into the EMR (Electronic Medical Record) system
  • Handle difficult or emotional patient encounters in a professional manner, responding promptly and professionally to the patient's needs
  • Manage confidential information in a sensitive and professional manner
  • Other assigned duties and responsibilities as needed

Education and Experience:

  • Grade 12 Diploma or equivalent
  • Medical Secretary / Medical Office Assistant certificate or equivalent experience an asset
  • Previous experience using an EMR, specifically Accuro, an asset
  • Working Knowledge of Medical Terminology
  • Experience dealing with the public in a fast paced environment

Skills Required:

  • Excellent written, verbal, and interpersonal communication skills
  • Ability to function in a busy environment and prioritize under stress with frequent interruptions
  • Team player with maturity in dealing with all contacts, providing a high level of customer service
  • Reliable and punctual with a positive attitude that will contribute to building a positive work environment
  • Fluency in Punjabi, Hindi, or Italian an asset

Location:

We are located at the Southwest corner of Hwy #27 and Hwy #7 in Woodbridge

Job Type: Full-time

Job Type: Full-time