Shop Manager

H&R Transport - Winnipeg, MB (30+ days ago)

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The Company

The TransX Group of Companies is the largest provider of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, 2600 team members and over 4000 trucks and trailers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

TransX team members demonstrate a high level of initiative, commitment to customer service excellence, passion for providing innovative solutions and achieving results. As an industry leading company in the transportation and logistics industry TransX supports team members in achieving their potential, and values relationships build on trust, respect and integrity. Our goal to be the best begins with employing the best, that’s why TransX is dedicated to recruiting, retaining and developing the best employees in the industry.

For more information visit www.transx.com and follow us on LinkedIn.

Job Description

The TransX Group of Companies, has an exciting opportunity for a Shop Manager to join our Maintenance facility at our Head Office. Reporting to the Vice President of Maintenance and Procurement, the Shop Manager role is accountable to execute the strategic direction for fleet operations with the corporate direction of the TransX Group of Companies.

Working with the team, the Shop Manager is responsible and accountable for the efficient delivery of equipment maintenance services through tactical alignment with the daily activities of operations. The position is the custodian of the P&L for the shop responsible for, accountable for both topline revenue generation and cost streamlining to maximize profit at bottom-line. . Providing a high-quality and cost-effective maintenance service keeping safety as priority, while ensuring customer satisfaction through collaboration with senior stakeholders. The Shop Manager will execute change initiatives and motivate the team to create more value and enhance overall performance to meet the expectations of the Maintenance & Procurement division and all stakeholders.

Responsibilities:
Establish the plan, coordinate and monitor resource requirements to ensure maximum productivity and utilization of technicians, shop facilities, tools & equipment and materials
Execute scheduled preventive maintenance targets ensuring productivity, capacity utilization and quality level in operations
Review and approve shift plans and ensure the workload is pre-staged for optimizing active bay usage, reducing idle time and changeover time for technicians
Guide technicians in the troubleshooting and diagnosing of repairs and in parts kitting
Review shop KPI’s and identify strategies to meet or exceed expectations
Lead and guide support staff working in business functions covering parts management, customer service, billing, payables and administration
Initiate and evaluate candidates in the recruitment of technicians and shop resources aligning with HR
Provide coaching, mentoring and training to the team on technical subject matters and continuous improvement initiatives
Collaborate with Shop Supervisors in the performance appraisal process and employee turnover
Collaborate with the concerned stakeholders on disciplinary issues
Manage shop operating budget by closely monitoring and controlling monthly expenditures
Ensure SRT’s are adhered to by monitoring SRT and parts variance reports periodically
Identify and adopt strategies that will ensure resource utilization benchmarks are met
Ensure the adherence to all TransX and governmental safety and regulatory compliance
Ensure that team members are on-time by tracking absenteeism and working as required by their set work schedule and job descriptions

Ensure timely and efficient completion of all scheduled preventive maintenance tasks
Assist in implementation of preventive maintenance program adhering to the master scheduling
Ensure the team is properly trained on preventive maintenance processes and SRT’s performance in order to provide consistent service delivery to improve uptime

Ensure the successful delivery of customer service excellence to internal and external customers in a cost efficient manner
Responsible and accountable for the efficient service delivery through tactical alignment with the daily activities of operations located in the region
Provide a high-quality and cost-effective service for customers across and outside the organization through collaborating with senior stakeholders
Negotiate and administrate site specific repair contracts with existing vendors for the region as required also to explore possibilities of sourcing new vendors
Ensure new and existing vendors are aware of and adhere to TransX repair standards and to review their performance
Control in-house versus outside service ratio to limit vendor costs while ensuring quality, safety, cost of repairs and service efficiency throughput
Implement the development of a skills matrix that encompasses all shop staffs that will allow for the recruitment and placement of resources
Collaborate with the Maintenance & Procurement division to ensure attrition of technicians and resources
Collaborate with the Maintenance & Procurement division to implement the employee engagement metric and to implement developed programs that work to increase employee engagement at shop level

Qualifications:
Grade 12 with post-secondary degree in business management or related subjects
Post secondary training in Heavy Duty, Automotive and/or Transport Maintenance is a benefit
Five plus years of supervisory experience with Transport Truck & Trailer mechanical experience
Experience with working in team environment and independently with minimal supervision, business acumen, financial management and problem solving skills
Computer proficient in a variety of software applications (MS Office, Propriety Engine and Component software programs
Excellent understanding of fleet maintenance processes and strategies, their effectiveness and the metrics that clearly describe the performance
Strong knowledge of heavy equipment and commercial motor vehicles such as cars, vans, trucks, specialist vehicles (such as mobile construction machinery), trailers and their applications
Knowledge of transportation industry dynamics, safety standards, customer needs and pain points
Ability to manage diverse technical teams with mechanical, electrical and structural technicians, multi-task and meet tight timelines
Excellent skills at influencing outcomes and shaping & catalyzing dialogue across and outside the organization
Ability to use performance metrics and benchmarks to track progress of the team and to make short term and medium term plan periodically balancing the operational needs
Good listener who uses fact-based persuasion, passion and relationships to influence key internal and external stakeholders
Confident and collaborative, with the ability to work proficiently within a complex organizational environment
Excellent written and verbal communication skills, with well-developed internal and industry networking capabilities
Proficient in a variety of software applications (MS Office, proprietary engine and component software programs, etc.)

The Rewards

The TransX Group of Companies provides you with the opportunity to grow and develop your career in a dynamic and entrepreneurial environment. We offer an on site cafeteria, free parking, service recognition awards, discount on gym memberships, social club and community focused activities along with a comprehensive benefits package.

If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please submit your cover letter and resume by clicking on the apply button above.

TransX is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity and inclusiveness in the workplace.

  • We thank all candidates for their interest; however candidates selected for an interview will be contacted.