Restaurant Assistant General Manager - Montreal International Airport

SSP America - Quebec City, QC (30+ days ago)

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We are passionate about bringing cool, authentic restaurants to airports that reflect a taste of place.

SSP Canada is seeking Assistant Restaurant Managers for several restaurant concepts at the Montreal-Pierre Elliot Trudeau International Airport. The Assistant Manager is responsible for establishing and maintaining guest service. Additionally, it is responsible for the various tasks involved in the overall operation of the restaurant/store, including measuring business trends and maximizing sales/profitability by controlling expenses, shortages and all aspects of merchandising and inventory control. This position will report directly to and assist the Restaurant General Manager as directed.

Essential Functions
Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full service operations.
Implements and maintains guest service standards and/or brand specifications.
Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
Assists with planning of daily goals, tasks and assignments.
Ensures proper completion through follow-up. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
Manage conflict and successfully resolve uncomfortable situations with clients, customers, peers, and direct reports.
Work under pressure and deal with high stress situations while exercising sound judgment and decision making.
Assists in adjusting business strategies.
Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
Assists with all office tasks, including management of funds and media, receiving, inventory, purchasing, team member scheduling and payroll.
Performs any other duties as direct by the Restaurant General Manager.
Bilingual (English/French), required
High School Diploma or equivalent
Minimum of two (2) years of experience in the food & beverage industry, in a management/supervisory capacity
Full Service and/or Quick Service restaurant experience preferred
Associates Degree or equivalent coursework preferred
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems
Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making
Exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and at the SSP corporate offices
Excellent written and verbal communication, including delivering presentations at public meetings.
Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities
SSP Canada complies with the requirements of the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 with respect to accommodating employees with disabilities in the workplace. If you require accommodation due to a disability, please speak with our Human Resources Department.