Ward Clerk - Emergency Department

Mount Sinai Canada - Toronto, ON (30+ days ago)

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This is a temporary part-time assignment for approximately 12 months.

In 2015, Bridgepoint Active Healthcare, Circle of Care, Lunenfeld-Tanenbaum Research Institute and Mount Sinai Hospital, came together to form Sinai Health System – and leverage our collective expertise and create a system that better responds to the changing needs of our patients, families and clients. Sinai Health has a bold vision and strategy for the future: To create Canada's leading health system pushing the boundaries to realize the best health and care for complex patients.

A key enabler of this vision is Sinai Health’s People Plan – which provides an explicit commitment to our people about our commitment to creating a workplace culture and environment that is safe, caring, equitable, compassionate and accountable in order to ultimately provide optimal care to patients and their family caregivers.

To support us on our journey, Sinai Health System is looking for a Ward Clerk to support our Emergency Department at our Mount Sinai Hospital Campus.

The Ward Clerk plays a key role in fostering communication and coordination related to patient care in the Department, providing general administrative support to the multi-disciplinary team within this fast-paced environment.

Receives, greets and screens patients/families/visitors coming into the unit
Coordinates admissions, discharges and transfers within and external to the department
Processes patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
Compiles patient information and disassembles charts for Health Records Oversees patient charts on the unit and for quality assurance purposes
Utilizes electronic systems to capture length of stay information pertinent to the patient’s journey and contributing to the fiscal health of the department
Provides overall administrative support i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing
Provides customer service to patients and visitors by answering questions and assisting with wayfinding
Coordinates the sterilization or repair of medical and office equipment and collaborates with the Help Desk and Building Services around routine maintenance and requests
Participates in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
Assists with the orientation of new Ward Clerks
Job Requirements
Successful completion of a college diploma, preferably in secretarial studies, from an accredited educational institution
1 year of recent related work experience
Proficiency with Patient Care Systems
Proficiency with Microsoft Word, Excel and Outlook
Minimum 40 wpm keyboarding/data entry speed
Proven flexibility, initiative, organizational and problem solving/decision-making skills
Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
Skilled at setting priorities and handling multiple tasks simultaneously
Demonstrated ability to communicate and read using English in order to effectively perform essential requirements of this position
Demonstrated satisfactory work performance and attendance history