Requisition ID: 82163
Join the Global Community of Scotiabankers to help customers become better off.
Purpose of Job
ACE is part of Global Risk Management (GRM) which constitutes the Second Line of Defense in the Bank’s risk management framework. ACE executes against Bank approved policies, within delegated limits.
The Senior Manager and Team Lead, Credit Risk is responsible for leading a team within ACE ensuring the successful execution of business strategies, initiatives and goals in support of the individual, team and Unit business objectives.
The incumbent manages the team by exercising expert credit judgement, providing quality credit exception decisions, supporting team members in further development of credit skills. The incumbent champions and adapts to significant complexities in credit decision-making. The incumbent is responsible for ensuring efficient and effective use of resources to ensure consistent and timely decisions that reflect a high quality of customer service. Decisions credit requests within the risk framework of the Bank while adhering to Bank policy and established exception authority.
The incumbent will manage and oversee key priorities which include: Lean management activities, mentorship, formal coaching, employee development, assessment and review of Escalations and Appeals, as well as Partner interaction.
Leads an assigned group of Managers, Credit Risk by:
Establishing and communicating clear performance objectives and monitoring progress on a consistent basis
Providing regular observational, situational coaching and formal coaching
Identifying behavioral and functional skill gaps and working with team members to develop and implement action plans
Acting as a Champion of all change initiatives within the unit
Leading by example in all employee & Partner interactions in the areas of communication, service delivery and Partner relationships
Leading the development, mentorship and performance management of Managers, Credit Risk as required.
Recruiting, hiring and promoting team members in order to support Career Development and meet department needs
Provide high quality and in-depth credit decisions by:
Effectively analyzing partner requests, complex application information and associated documents
Ensuring consistent application of policies and processes to credit decisions, including adherence to regulatory requirements
Exercising expert credit judgement and skills in approving and declining credit applications within established limits
Ensuring accurate and complete documentation of rationale for every credit decision; including the assessment of the applicable 5 Cs of credit.
Presenting sound and effective recommendations on credit requests above established limits.
Deliver an effective and timely customer experience by:
Ensuring all partner interactions are professional, respectful, and value added
Provide recommendations, alternatives or restructure credit requests, as appropriate, within the risk appetite of the Bank
Provides coaching, direction and guidance to team and partners relating to credit applications as required
Acting with a sense of urgency in response to partner requests and inquiries to assist in meeting customer needs and expectations
Contribute to ACE objectives/commitments by:
Delivering against established ACE Service Level Agreement targets by:
Consistent achievement of team KPI target as established
Effective execution of workforce capacity management
Responding promptly and effectively to credit requests and concerns
Support and ensure resources are available and scheduled for Deal Support (Contact Centre Internal to ACE) in partnership with Sr Manager Deal Operations Support and Delivery.
Participate in call reviews and coaching as it relates to the quality of calls in Deal Support as required.
Taking personal accountability for driving Lean management activities in order to support continuous improvement through collaborative problem solving, huddles, standard approach to work, visual controls, coaching etc
Effectively contributing to doing it right the first time
Leading by example in all interactions; communication, service delivery and relationship management
Optimizing Risk and Return by:
Ensuring decisions are replicable and transparent with appropriate diarized rationale
Being accountable for team/individual positive trending of Adjudication Review
Champion clarity and risk based policy improvements across all products.
Making loan decisions within approved lending limits and ACE Limits and Exception Authorities as documented
Identifying and escalating any identified issues (e.g. Anti-Money Laundering-AML; Privacy; Know Your Customer-KYC; Compliance)
Operating within the Bank’s risk framework
Monitoring credit quality and overall unit performance through review of various statistical reports and documentation to ensure performance standards, i.e., volume/productivity, loan quality, service standards and portfolio management, are maintained
6. Contribute to Personal and Team development by:
Promoting a positive work environment that enhances employee satisfaction
Active participation in personal development and functional learning as established
Taking action on feedback received and embrace and implement change
Advocate change, leads development tasks, informal coaching and mentorship of peers
Providing clear direction to the team on performance and quality
Complexity and Scope of the position
The incumbent must have the following key competencies:
A comprehensive knowledge of the Bank’s products and services;
An expert understanding of Bank lending policies and procedures, financial analysis, risk assessment techniques, credit structuring, collateral and security documentation and registration, collection, regulatory, related legislation and accounting practices;
Proven credit judgement and the ability to fully analyze Financial Statements
Strong analytical and problem resolution skills;
Proven ability to manage conflicting priorities
Expert management, coaching and performance management skills
Knowledge of all relevant systems as applicable to the ACE unit, including Moody’s R/A where required.
Thorough knowledge of The Bank’s Regulatory and Compliance requirements as they relate to credit granting, including Privacy, Anti-Money Laundering (AML)/Anti-Terrorist Financing; and Know Your Customer (KYC) requirements
Good understanding of the Bank’s credit culture
Effective communication (written and verbal) and interpersonal skills are necessary for professional interactions with direct reports, customers, partners and business lines to ensure a high level of credibility
Must be organized and be an effective decision maker to meet the demands of a high volume environment
Strong team leader and skillful in developing harmonious relationships with Unit team members and stakeholders
Experience in working within a Lean environment is an asset
Standard office environment
This position is primarily non-physical.
There are unpredictable deadlines, time constraints and pressures dictated by business volumes and customer service standards.
Operational requirements may include non-standard working hours to serve our Business Line partners during and outside of their hours of business.
Location(s): Canada : Quebec : Montreal
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.