Admitting and Administrative Clerk, Child and Youth Mental Health

PHSA - Vancouver, BC (8 months ago)

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BC Women’s Hospital & Health Centre (BCW) is the only facility in British Columbia devoted primarily to the health of women, newborns and families. It provides a broad range of specialized women’s health services that address the health needs of women of all ages and backgrounds. BC Women’s is one of the largest maternity facilities in Canada, with over 7,000 births a year, and is both the major primary and secondary maternity services provider in the Lower Mainland and the cornerstone of the provincial tertiary care system. As an academic health centre BCW’s mandate includes providing strong leadership in research and the education and professional development of health care professionals in areas related to the health of the populations we serve.

BC Children's Hospital (BCCH) cares for the province's most acutely ill or injured children and youth, provides developmental and rehabilitation services to children and youth throughout BC, and offers a broad range of health services. Sunny Hill Health Centre for Children (SHHC), a leading provincial facility offering specialized services to children and youth with developmental disabilities from birth to age 19, works collaboratively with BCCH. SHHC focuses on the child and their family while supporting health care professionals in their community. BCCH also operates a wide number of specialized health programs, is a leading acute care teaching facility, and conducts research to advance health and care through the Child and Family Research Institute and in partnership with the University of British Columbia.

BCW and BCCH are agencies of the Provincial Health Services Authority (PHSA) which plans, manages and evaluates specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose

Children's & Women's Health Centre
Child and Youth Mental Health
Admitting and Administrative Clerk
Reference #76458
Casual Opportunity

21.66/ hour
Start Date: October 30, 2018
4480 Oak St., Vancouver, BC

Job Summary:
Reporting to the Program Director, Administrative Supervisor, or designate, the Admitting and Administrative Clerk performs a variety of clerical/administrative and patient related activities including scheduling and booking of patient appointments, processing of referrals; performing reception, admitting and patient registration duties; and maintaining databases, records and other patient information. Also provides clerical support to the intake process including duties such as filing, faxing, photocopying, arranging for courier, typing technical and non-technical material utilizing various computerized word processing and spreadsheet software packages, booking meetings, and other general office and administrative duties for the department, Administrative Supervisor or Program Director.

Schedules and books patient appointments and follow-up appointments which includes booking urgent assessment appointments and complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both family and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
Receives and registers patients upon arrival. Ensures patient demographics and appropriate information is complete and accurate and follows up with appropriate parties as necessary. Advises appropriate professional that the patient has arrived.
Performs referral functions including duties such as screening for information as identified by specialty clinics, gathering additional/missing information, performing data entry, sending out patient questionnaires, and receiving and processing related paperwork.
Maintains a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics. Follows up with appropriate team members as necessary.
Types and distributes a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
Performs receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily schedule, and forwarding problems and complex queries to appropriate personnel.
Provides clerical and general administrative support to the Program Director, Administrative Supervisor, or delegate, and to the department by performing tasks such as booking meetings, following up on action items, filing, routing paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, arranging for courier, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature and e-forms.
Performs other related duties as assigned.

Education, Training and Experience:
Grade 12 and two year’s recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities:
Ability to keyboard at 45 wpm
Knowledge of medical terminology
Ability to communicate effectively both verbally and in writing
Ability to organize work
Physical ability to carry out the duties of the position
Ability to deal with others effectively
Ability to operate related equipment
We invite you to apply by clicking the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system.

***Employees of PHSA must apply via the "Internal Application Process". Current PHSA staff who apply to this posting using this external site will be considered with other external candidates. Seniority will not apply. ***

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Internal competition closes October 29, 2018. Internal applications received after this date will be considered as late applications.

Applications will be accepted until the position is filled.

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PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.