M365 Enterprise Support Specialist

SherWeb - Greater Montreal Area, QC (17 months ago)

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Position: Full-time, permanent position.

Start date: As soon as possible.

Here's what we do and why we do it.

Simply put, we will work together to simplify businesses’ IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/

Here's how you will contribute to the success of the company.

Our team goal is to solve our clients’ technical issues related to Office 365. You will contribute to this goal by offering technical support to system administrators from all over the world. Succeeding in this role means resolving accurately and rapidly customers’ technical issues through genuine and personalized interactions. To do this you will collaborate with the entire technical support team.

Here's what your day-to-day will look like in this role:
Assist Office 365 Enterprise level customers and partners by taking all the necessary steps to resolve technical issues: identify the causes, support the client remotely by using virtual machines, find and carry out solutions.

Assess customer issues and build a trust relationship with your client through your business experience as a system administrator or help desk.

Confront new technical issues every single day, from resolving mail flow issues to assisting a customer with integrating a web part into a SharePoint site.

Here's what you need to master and have to get the job.

If you have at least half, you have a great chance to receive a call from us.

3 to 5 years of experience with Microsoft Office 365 including:

Enterprise level administration of Windows Server, Exchange Server, SharePoint Server or Skype for Business/Lync Server

Migration experience (staged, cutover, hybrid, IMAP)


Microsoft certification (MCP, MCSA, MCSE, MCITP) are an asset

Ability to articulate technical concepts

Diploma in IT field is an asset

If you have these skills, you will fit right in with us:
Communication skills – Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it’s internal client, external clients or your teammates).

Organization and resourcefulness – Why? Because we don’t believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.

Problem solving skills – Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.

Adaptability – Why? Because our industry evolves constantly. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it’s for your daily tasks or your work environment).

Here’s what you can expect from us.

We believe professional success is based one's ability to build genuine relationships, to showcase her/his talent at every opportunity and to be a lifelong learner. If you share this vision, you will be pleased to find among us highly experienced professionals who will be happy to mentor or coach you. We will invest in your development. We will also provide you with the compensation and the opportunities that will help you make your aspirations a reality. So , if you have a head full of ideas and a soul full of hopes, here the floor is yours.

This is our team philosophy.

Humans were built to help each other. What unites our team is the sense of purpose we get from helping one another and our customers. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.


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