Director, Employment and Social Services

City of Ottawa - Ottawa, ON (30+ days ago)

Apply Now

Position: Director, Employment and Social Services

Competition Number: 2019-EX-EN-52694749-01

Competition posting date: 2019.11.08

Competition closing date: 2019.11.22

Community & Social Services Department, Employment and Social Services
1 Full-time Continuous Position - 35 hours/week
Affiliation: MPE
Salary: $139,412.00 to $176,307.04 annually (2019 rates of pay)

Location: 100 Constellation, Nepean

Category: Current Opportunities
Employment Group: Community and Social Services

Job Summary

The Director is accountable for providing vision, leadership and strategic direction to the Service, and
planning, organizing, directing, controlling, evaluating and improving the development and delivery of its
priorities, services, programs and operations.

The Community and Social Services Department serves a diverse population and supports individuals,
families and communities to maximize their potential so residents with the greatest needs can thrive. As a
member of the senior leadership team of the Community and Social Services, the Director will work
collaboratively with peers, staff, stakeholders and partners to plan and deliver responsive programs services
that residents can count on. The mandate of Employment and Social Services is to provide financial
assistance, employment supports and related programs such as Ontario Works, Essential Health and Social
Supports (EHSS), Child Care, Residential services and the Home Support program through four Employment
and Social Services Centres.

  • Financial Supports: the four Employment and Social Services Centres, assess, issue, monitor and
evaluate client's eligibility for one time or ongoing financial assistance and benefits to meet basic
needs including basic living expenses (food and accommodation), mandatory benefits (e.g.
prescription drugs) and discretionary benefits.

  • Employment Supports and Programs: ensures the availability of a range of employment services
that include job preparation and job search, training and education, employment placements and
retention services, with the intent to reduce reliance on social assistance by assisting clients in
becoming job ready to find and maintain employment and thereby reducing the cost of social
assistance programs. Delivery and contract management of employment services includes
assessment, contracting and monitoring of employment plans and activities, developing partnerships
with employers to create employment opportunities, referring and matching to opportunities,
determining and verifying eligibility for employment supports.

Works collaboratively with the province on Human Service Integration, Social Assistance Reform and
supports the implementation of future key fixes and enhancements within the Social Assistance Management
System (SAMS). Ensures the service is proactively positioned to respond to/stay abreast of provincial
changes/direction, identify impacts to services and implement changes in response to the changes. Informs
the GM regarding implications to broader departmental services delivery and works with DLT colleagues to
implement integrated strategies and service solutions in keeping with those changes. Works collaboratively
with DLT colleagues and members of the Extended Senior Leadership Team to develop integrated strategies
and plans to achieve the strategic priorities of the department as well as the City. The Director is also

accountable for managing the Service's human and financial resources. This includes monitoring contracts
and budgets for programs within Employment Ontario and Ontario Works, in addition to others that fall within
the mandate of Employment and Social Services.

Education & Experience

4 year university degree in Social Work, Business Administration, Public Administration or other related field

Minimum of 10 years of related experience in a field supporting the needs of our community and its residents,
including a minimum of 5 years managing human resources, external contract resources, operating and
capital budgets in a complex public organization or private sector corporation

  • Experience and formal training combined with demonstrated performance and ability may substitute for
stipulated academic requirements.

Language, Certificates & Licenses

Day 1 Ready bilingual – immediate requirement for language proficiency:
French oral, reading required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire.

The ability to communicate in a language other than French or English will be considered an asset


  • Principles, practices, procedures, techniques, laws and regulations pertaining to the Service's
functions, programs, services and operations

  • Legislation related to the delivery of services including Ontario Works Act, Ontario Disability Support
Program, Accessibility for Ontarians with Disabilities Act, and other provincial and federal legislation

  • Trends and developments in the social, employment and financial assistance environment
  • Methods used to deal with the media in a professional manner
  • Performance measurement and management practices
  • Management of human and financial resources to meet objectives established for system
  • The roles, responsibilities and inter-relationships of the department, province and community
  • Social policy and administration
  • The City of Ottawa, its operations and corporate governance structure
  • Relevant City codes, policies and procedures
  • Public private partnerships and other alternate service delivery models
  • Principles and methods of economic, financial, social and political risk analysis
  • Principles and practices of public policy and business administration
  • The City of Ottawa's current social, political, business and economic climates
  • Project management principles and practices
  • Human resource management practices in a unionized work environment
  • Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual
danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in
order to ensure the health and safety of staff in accordance with applicable legislation and City policies
and procedures

  • Understanding of the value of diversity and inclusion in the workplace and ability to apply an equitable
and inclusive perspective to decision making process

  • Ability to have oversight of the implementation and outcomes of the diversity and inclusion
departmental plan within program, services and operations

Competencies & Skills

Leadership Competencies that describe the skills and behaviours expected to be demonstrated by managers
and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies are:

  • Strategic Leadership - Sets/implements the strategic direction, understands internal and external
trends, the political sensitivities of the organization and applies this knowledge to support the long-term
vision and success of the City

  • Demonstrates Business Sense - Understands the impact of decisions on the business and the ability
to strive to improve business performance; requires an awareness of business issues, processes and
outcomes as they impact the community, the City's reputation and strategic direction

  • Builds Collaborative Relationships - Proactively communicates, builds and utilizes professional
relationships and partnerships with all internal and external stakeholders

  • Fosters Innovation and Change - Develops an environment that embraces innovation and efficiently
integrates change into the organization

  • Engages Employees - Leads, coaches and develops an engaged, diverse workforce of individuals
and teams, where work is a safe, respectful place and successes are recognized and celebrated

  • Delivers Results - Creates effective plans and performance measures, holds themselves and others
accountable for measurable, high quality, timely and cost-effective results

  • Client-centric Focus - Serves the client interest through focusing individual, team and organization
effort on identifying and meeting key and diverse client needs (the term "client" includes both internal
and external clients)

If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.