Director, Customer Development

Campbell Soup Company - Mississauga, ON (30+ days ago)

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Imagine ...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.

We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.

We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.

At Campbell Company of Canada, we believe that excellent people truly make a difference and together we aim for a legacy of accomplishment second to none. We've made a career of searching for the best, the brightest and the most aggressive professionals - at every level and in every specialty. Powered by a 'Can Do' attitude, our employees move with purpose, lead with integrity and are passionate about quality and growth.

We have an exciting opportunity on our Sales Leadership Team for a Director of Customer Development supporting Loblaw.

This position creates and implements Campbell’s strategies and tactics at a national level driving revenue and profit for the organization. This role is also responsible for producing extraordinary results in developing superior business relationships, building trusted advisor status in our largest single account in order to achieve all key metrics including volume and profit targets.

Following are the principle accountabilities of this role:
Customer Development (35% of time)

Impacts base and incremental volume through maximizing promotional mix.
Mediates and “sells” trade promotions and customer performance criteria, ensuring profitability.
Monitors business results versus plan and adjusts accordingly.
Provides category priorities to multi-functional resources, such as Territory Development Managers and other retail resources.
Achieves brand share gains at account greater than or equal to market/customer growth.
Penetrates account to reach key decision makers; building joint customer business plans to improve utilization of Campbell programs

Category Management/Business Planning (30% of time)

Influences account decision makers to achieve share growth equal to or greater than account/market in Distribution, Shelf, Merchandising and Pricing (DSMP).
Execute new item objectives through expedient shelf placement, timely order processes and retail placement follow through.
Achieve DSMP objectives: (1) Update plan-o-grams, and communicate account activity to retail, (2) Sell 6 or 12 month merchandising plans to achieve sector volume objectives, and (3) Maintain proper selection of products to achieve volume and profit objectives.
Leads the customer in the execution/application of category assessments, business planning, scorecard development/tracking and plan evaluations.

Financial Management (20% of time)

Initiates joint customer planning to create and develop account specific promotions.
Plans and evaluates potential cost of promotion prior to implementation.
Updates the appropriate financial management systems indicating: Spent, Committed, Actual balances; manages and communicates balances and opportunities.
Adheres to pay for performance policy and assigned budget

Training and Development (15% of time)

Participates in a leadership role in all regional team meetings.
Acts as a mentor to Territory Development Managers, Account Development Managers and other Business Development Managers.

The ideal candidate will possess the following qualifications and experience:

Post secondary Degree or Diploma- with preference for Business, Commerce & Marketing
Minimum of 10-12 years of customer management experience within the Food/CPG industry – preference for Loblaw experience
Category management/AC Nielson Training and experience
Superior analytical, budget management, and customer presentation skills
Superior negotiation skills

Employee Life at Campbell:
At Campbell, we believe in empowering people by providing the tools and knowledge that they need to manage and balance their professional and personal lives. The benefit programs for employees at Campbell have been designed to support this philosophy. In addition to the core health insurance plans that we offer there are many extras including:

Company-Paid Pension Plan
Education Assistance Program
Children's Scholarship Programs
Reimbursement for Professional Fees
Best Doctors Membership
Vacation Purchase Program
On-site Fitness Center with a dedicated Fitness Consultant
Wellness Workshops
Newly renovated, bright building with many collaborative workspaces and skype-enabled conference rooms
Stocked coffee bar
Flexible Work

Employee Development at Campbell:
There are multiple facets to Campbell Company of Canada’s employee development program. We believe that every employee should have the opportunity to learn and grow to the maximum of his/her potential and that the best learning and development experiences are provided through challenges on-the-job. We encourage our employees to work with their managers to develop a learning and development plan. Together this will lead to helping our employees “do their best work every day”.

If you are interested in this opportunity, please submit your resume online at:

No telephone calls please. Only those candidates selected for an interview will be contacted.

Campbell... Real Food that Matters for Life’s Moments.

Where icon brands thrive.

People are valued.

And you can make a difference.

Campbell Company of Canada is an equal opportunity employer and will accommodate individuals with disabilities through each stage of the recruitment and selection process based on the Ontario Human Rights Code. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law.