Job Description:
Supervisor, Operations (TransHelp)
Public Works - TransHelp
2 Regular Full Time vacancies
Salary Range: Non Union $94,424-$118,028 per annum plus comprehensive benefits and vacation
Reports to: Manager of Operations and Maintenance TransHelp
Team Size: Approximately 10-25 employees and including union and non-union employees.
Portfolio of Work: (1) Operations/Maintenance, (1) Operations/Maintenance and Training
Are you a strong people leader with experience in a unionized transit environment?
Do you excel in an environment of problem solving, specifically in providing recommendations in vehicle/equipment maintenance, trip operations, dispatching or scheduling?
Are you an effective collaborator who works well with various stakeholder groups?
This may be the leadership opportunity for you!
What you will do:
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Provides guidance, supervision, information and leadership to maintenance staff, mechanics, operators/ drivers (in house and contracted), and indirectly to dispatchers and scheduling coordinators.
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Completes performance documentation/appraisals and participates in disciplinary meetings where required
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Responsible to hire, train and onboard new staff and ensure existing staff are kept current on industry technical requirements and legislative changes, as well as divisional goals and objectives.
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Oversees day-to-day vehicle and equipment maintenance activities and provides ongoing updates to the Manager.
- Problem solves and mediates conflicting, unexpected, and unusual problems involving multiple groups and provides direction and leadership in related functions of vehicle and equipment maintenance as well as trip operation, indirectly dispatching and scheduling.
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Establishes appropriate policies and procedures for the sections and ensures these are updated or changed as required to meet the service plan and strategic goals.
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Partners with other internal groups, Regional departments, transit systems, vendors and external agencies as required to ensure efficient passenger service levels.
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Identifies and corrects system efficiencies, deals with emergency situations, maintenance disruptions, technology disruptions and employee issues.
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Ensures adherence to applicable legislation and agreements, fostering positive labour relations.
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Responsible for providing consultative advice on compliance matters, employee relations and operational planning.
- Ensures standards are maintained and all regulatory and collective agreement clauses are complied with.
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Oversees the efficient and effective repair, cleaning and maintenance operations of fleet while ensuring adequate vehicle availability to meet service level demand and adapts stringent standards of vehicle repair.
- Checks work performance for compliance to legislated requirements and safe operations.
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Monitors performance and productivity of repair processes to ensure maximization of labour and material resources, reporting variances and makes appropriate recommendations for quality assurance.
- Formulates vehicle repair and modification campaigns, planning maintenance schedules and makes recommendations for increasing efficiency and reducing costs.
- Oversees the efficient and effective coordination of all accessible transit trips daily through dispatch and scheduling staff providing support and customer service to TransHelp Operators/ Drivers, contracted service providers, external agencies and accessible transportation passengers.
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Jointly investigates employee and passenger incidents, accidents and complaints in conjunction with supervisors from other sections and provides recommendations and enforces corrective action as required.
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Assists with the strategic focus and goal setting within the division and keeps abreast of trends and develops best practices that will provide superior maintenance and operations.
- Monitors, controls and assists in preparing annual budget for vehicles.
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Approves tenders and specification for vehicles and equipment and authorizes all purchases related to maintenance and supplier invoices for payment.
- Responsible for managing the vehicle capital budget, vehicle maintenance operating budget and the dispatch operating budget and associated financial record keeping.
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Initiates and coordinates operating and capital forecasts, monitors budget and recommends changes, as required, while assuring that relevant linkages exist between budget requests and departmental goals and objectives.
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Responsible to deliver and maintain a current and comprehensive compliance management system in Transit and Transportation.
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Work with Fleet Safety and Training department to develop, improve and plan training programs in compliance with all Ministry of Transportation legislation and regulations.
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Keep accurate and up to date employees (drivers) file and training records in compliance with Ministry of Transportation, Ministry of Environment and all applicable legislative training requirement using the Region's approve software.
What the role requires:
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Post-secondary degree or diploma in Business Administration or a related field
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5 years of related work experience or a combination of education and experience
- 3 years of direct supervisory/leadership experience
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Valid Ontario driver’s license (“G” class) required
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Direct experience in labour relations and supervising within a unionized environment.
- Working knowledge of motor vehicle maintenance preferred
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Knowledge of workplace safety standards, the Occupational Health & Safety Act, Highway Traffic Act, Employment Standards Act, Accessibility for Ontarians Disability Act (AODA), and other applicable legislation.
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Computer skills in Microsoft Office including Word, Excel, Outlook and PowerPoint.
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Transit scheduling and dispatching software such as ‘Trapeze’ is considered an asset.
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Proven report preparation and presentation skills.
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Effective organizational and time management skills.
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Understanding of Project Management methodologies is considered an asset.
Location: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 2 Copper Road Brampton ON worksite which will transition to 3190 Mavis Road Mississauga ON (2023) . The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.
Hours of Work: 35 hours per week; This position participates in on-call coverage and may work outside of the 35 hour work week.
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will be completed with video conference technology.
If this opportunity matches your qualifications and experience, please apply on-line.
As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.
New employees are required to be fully vaccinated against COVID-19 as a condition of employment. Being fully vaccinated is determined as the status of having received the full series of approved vaccines (both doses of a two dose vaccine series, one dose of a single dose vaccine series) and any additional doses required and approved by Health Canada and having satisfied the full post vaccination period required to ensure vaccination efficacy. The Region of Peel reserves the right to request proof of vaccination at any time. Acceptable proof includes an Ontario Ministry of Health COVID-19 vaccine receipt which you can obtain through the Provincial portal https://covid19.ontariohealth.ca/, or other government-issued vaccine passport or certification.
The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If you are not fully vaccinated, a documented medical reason provided by a physician or registered nurse and time period for the medical reason may be accepted.
About Us:
The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.
Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work we're focused on to bring this vision to life.
To learn more about the Region of Peel, explore peelregion.ca.
Additional Information:
The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.
The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact
[email protected]. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
