Customer Service Representative/Seceratry

Lierre.ca - Laval, QC (30+ days ago)

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Lierre.ca is an e-commerce distributor of health-related products. It is fast growing business with a friendly working environment. We’re looking for a candidate who has experience in customer service or has held a position as secretary in the retail industry. The ideal candidate must be detail oriented, a fast learner and collaborative.

Main Responsibilities:

  • You will be responsibility of overseeing customer service including answering customer’s questions by phone, email and through our online customer service system.
  • Be responsible for company correspondence both incoming and outgoing
  • Managing practitioner’s schedules: booking appointments, answering questions and receiving payments
  • Managing employees time-sheets and vacation schedules
  • Inventory management including stock inventory receiving, incoming orders from our manufacturers, and cross-checking information.
  • Help with sales service in show room
  • Ensure the reception and show room is clean and organized
  • Performing other miscellaneous office tasks as assigned.

Knowledge and Skills Required:

  • At least 3 years previous experience in a customer service/secretary in retail stores, e-commerce business or medical clinic is a must.
  • Strong computer proficiency and knowledge with Windows 10, Word, Excel, and other office software.
  • Must be a fast learner and have the capacity of working with minimal supervision
  • Strong communication and interpersonal skills are a must
  • Must be able to work under pressure and in fast pace environment
  • Must be able to multi-task as well as a collaborative work capacity is a must
  • Must be fully bilingual (English and French), writing skills are required

Experience:

If you are interested, please respond to this by submitting your resume, a cover letter and your expected salary

Benefits:

  • You will be working in a very friendly and warm environment
  • You will have the opportunities to meet full cycle of business management
  • You are offered the exciting and challenging job duties, and you can learn new knowledge every day
  • You will be provided with training programs for new employees, our experienced consultant will provide training to help you in new fields you may not be familiar with
  • You are provided with paid lunch time
  • You are provided with free snacks, coffee, beverage and free parking space

Job Type: Full-time

Experience:

  • customer service: 2 years (Required)

Location:

  • Laval, QC (Preferred)

Language:

  • English (Required)
  • French (Required)