Recruitment Engagement Coordinator

Home Instead Senior Care - Port Coquitlam, BC (30+ days ago)

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Primary Responsibilities:

  • Reflect the core values of HDI Harbour Deep Services Inc, d.b.a. Home Instead Senior Care.
  • Answer each employment inquiry in a friendly, professional and knowledgeable manner.
  • Develop and implement new recruitment strategies online and within the community.
  • Schedule and conduct applicant interviews in an efficient and professional manner.
  • Following the Home Instead Senior Care Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
  • Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
  • Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
  • Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Prepare and publish the monthly newsletter within the deadline
  • Plan and successfully execute all CAREGiver meetings
  • Answer office phones and perform various administrative duties.
  • Provide afterhours/weekends on call back-up phone duties on a rotational basis with other office key player(s).
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.

Secondary Responsibilities:

  • Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc.
  • In conjunction with Home Instead Senior Care franchise leadership, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
  • Conduct client/CAREGiver introductions as needed
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Perform any and all other functions deemed necessary

Education/Experience Requirements:

  • Certified Care Aide
  • 2 years post-secondary education
  • 2 years related business experience
  • Drivers license

Supervisory Responsibilities:

  • This position will be responsible for overseeing all of the functions performed by the CAREGiver staff

Benefits after 3 months.

Job Type: Full-time

Salary: $24.00 /hour