Test Manager

University of British Columbia - Vancouver, BC (30+ days ago)

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Job Posting

Job ID:

Vancouver - Point Grey Campus

Employment Group:
Management&Professional (AAPS)

Job Category:
Information Systems & Tech

Classification Title:
Info.Sytems&Technlgy, Level D

Business Title:
Test Manager

VP Finance and Operations

Integrated Renewal Prgm Team

Salary Range:
$82,302.00 (minimum) - $102,877.00 (midpoint) - $128,597.00 (maximum)

Full/Part Time:

Desired Start Date:

Job End Date:

Funding Type:
Budget Funded

Closing Date:

Available Openings:

Guiding principle: "Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.

Job Summary

UBC is embarking on a multi-year journey to transform its academic and administrative support processes and system environments for the entire UBC community. The Integrated Renewal Program unites previously independent projects, formerly known as Student Academic Systems Initiative (SASI), and HR Finance Renewal to replace 20- year old legacy systems. The Integrated Renewal Program vision is to transform the way UBC supports learning and research, and how UBC works, to create a cohesive, integrated, and enriched experience for students, staff, and faculty.

The Integrated Renewal Program will implement one core platform for students, faculty and staff to conduct administrative - tasks - resulting in a better user experience, a new set of tools, a new way of working, and improved reporting for informed decision-making.

This role is part of the team that will deliver an enterprise-wide solution that:

1. Supports an engaged, collaborative, and exceptional learning, research, and working environment for students, staff, and faculty.
2. Enables a cohesive alignment of practices and processes.
3. Creates a simple, intuitive, consistent user experience where we interact with confidence and ease.
4. Ensures reliable, integrated, and accessible institutional data that enables people to make informed, strategic decisions.
5. Positions UBC and its people to embrace opportunities and adapt to future needs and requirements.
6. Provides robust, secure, sustainable solutions that are fiscally responsible.

The Test Manager will provide technical expertise and operational management necessary to establish and manage Testing activities within the Integrated Renewal Program (IRP).

The Test Manager will plan and track various testing activities, manage the defect triage process, report on test quality indicators and status, improve existing testing methodology, processes, and standards.

Organizational Status

The Test Manager reports to the Manager, Quality Assurance within the Integrated Renew Program, while working closely with management, project managers, and staff in the IRP workstreams, UBC IT, and other administrative and academic units.

Work Performed

  • Implements the overall test strategy, test plans, estimates, and schedule. Works effectively with workstream project managers, product vendors, and system integrator to agree on the appropriate test approach to ensure the quality of the solution outcome is understood and known issues are actioned.
  • Manages, plans and coordinates all testing related activities in multiple concurrent releases focusing on one or multiple domains (i.e. Student, HR, Finance), scheduled upgrades on the cloud platform and point solutions.
  • Drives execution of the plan to completion within the agreed timelines.
  • Works with the Manager, Quality Assurance to ensure effective test planning and test execution of the integrated system.
  • Advocates the appropriate level of testing based on quality, timeline, budget, and resource. Understands and exercises risk-based test approach and applies this in the IRP test environment.
  • Manages testing activities specifically for End to End Testing, Regression Testing and Integration Testing.
  • Assesses issues and removes potential roadblocks during testing and works towards solutions
  • Selects and follows project management methods, procedures, and quality objectives, and tracks metrics for assessing progress.
  • Identifies potential areas for improvement in current methodologies.
  • Tracks progress and prepare test reports.
  • Acts as an escalation point for testing issues related to the releases.
  • Works together with the product vendor and workstreams to confirm the stability of the various environments. (e.g. coordinate smoke tests)
  • Assesses testing readiness prior to the start of the Testing stage.
  • Ensures traceability between requirements and test cases.
  • Provides empirical data (e.g. test results, defect metrics) to support deployment readiness assessment go/no-go decision.
  • Identifies and addresses quality issues and risks mitigation.
  • Conducts regular testing status reviews with IRP Directors at required quality checkpoints.
  • Provides technical and analytical guidance in testing to subject matter experts in creating test cases and test scripts.
  • Assesses the progress and effectiveness of the test effort.
  • Monitors and analyzes test results and defect metrics.
  • Contributes to formal project reviews.
  • Defines roles and responsibilities for the test team.
  • Recruits and manages relevant testing members as needed.
  • Builds and maintains good working relationships and collaborates with team members who will take part in the testing activities. Ensures subject matter experts involved in testing adheres to testing process and best practices, deescalates conflicts and ensures testing methodology is fully executed.
  • Trains resources on the testing model, objectives, execution, and communication of test results.- Performs other related duties as required.
Supervision Received

Works under the administrative direction of the Manager, Quality Assurance in the Integrated Renewal Program. The Test Manager must be able to work independently and assume full responsibility for his/her decisions. Work is reviewed in terms of achievement of specific objectives by the Manager, Quality Assurance.

Supervision Given

Provides direction or procedural instruction to new or less experienced staff. Required to provide in person or documentation based training to the IRP team and, where required, other IT professionals or stakeholders.

Consequence of Error/Judgement

The Integrated Renewal Program will transform the way we interact and work on all aspects of the full scope of the Student, Financial and HR systems with the goal of making it easy and efficient for the faculty, staff and students, and creating a cohesive, integrated experience for all users. This project will touch the whole campus (over 10,000 faculty and staff and over 60,000 students) and thus has a high consequence of error with a negative impact to the whole organization.

The Test Manager plays a significant role in supporting the implementation of systems and processes. Work requires judgment and initiative. Errors could have a significant impact on the success of project delivery, subsequent effects on UBC's strategic goals and visions.


Undergraduate degree in a relevant discipline. Bachelor's degree (or higher) in Business Administration, Commerce, Computer Science, Management Information Systems, Business Technology Management, or other relevant program preferred. Certifications in one or more of the following are an asset: related test management or testing certifications (ISTQB, ASQ, PMI-RMP, Six Sigma). A minimum of 5 years of experience, in-depth knowledge of applications and the business requirements supporting them or the equivalent combination of education and experience. Intermediate experience with applications and the business requirements supporting them. Project Management experience is an asset. Workday systems implementation experience is preferred. Knowledge of HCM modules and lifecycles is preferred. UBC experience is preferred.

Advanced working knowledge of Microsoft Office tools (such as: MS Excel, Word, Outlook, PowerPoint, and Microsoft Project. Ability to demonstrate the following skills in day to day tasks:
  • analyze and interpret information with strong attention to detail and accuracy; exercise tact and discretion; prioritize, multi-task and work effectively under pressure to meet deadlines; work effectively independently under limited supervision and in a team environment; communicate effectively verbally and in writing; and clearly communicate issues and solutions to all levels, on both a formal and informal basis to a diverse group of audience.
Demonstrate strong leadership skills (ability to build consensus with stakeholders) and strong communication skills. Ability to clearly articulate approach/recommendations, communicate to influence and follow through with action plan.

High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts is an asset.
Self-motivated and adept to deal with ambiguity within and of complex concepts.

  • Demonstrated ability to take initiative, exercise sound judgment and resolve problems.
  • Strong knowledge of wide variety of testing approaches, practices, techniques, and tools.
  • Strong knowledge of all aspects of the software development process.
  • Strong experience in managing testing of configured COTS solution on cloud platform and various integrated point solutions.
  • Strong experience in test case and defect management tools. Knowledge of Jama Software and JIRA is an asset.
  • Knowledge of project management disciplines and best practices, applications development and implementation.
  • Demonstrated ongoing career development through active and self-motivated professional development.
  • Demonstrated track record and commitment to delivering results and proactively supporting applications and services.
  • Experience in performance management, career development, problem-solving, change management, budget development and financial management.
  • Ability to effectively manage multiple tasks and priorities and work under pressure to meet critical, time sensitive deadlines.
  • Excellent organizational and analytical skills.
  • Ability to maintain accuracy and attention to detail.
  • Knowledge of HR, Finance, or Student system.
  • Experience in building cross-functional relationships. Collaboration:
Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.

Communicating for Results:
Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.

Problem Solving:
Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders. Role Based Competencies:

Analytical Thinking:
Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues. Anticipates the possible outcome of potential solutions.

Business Process Knowledge:
Describes and documents critical cross-functional business process flows. Applies business process re-engineering techniques and methods in analyzing process flow and accountability charts. Recommends and advocates substantive process enhancements and assesses both internal and external implications.

Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission.

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.