Systems Administrator

CentriLogic - Toronto, ON (30+ days ago)

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Working within the Platforms team and part of Operations, the Systems Administrator addresses escalated customer (internal and external) support requests. Additionally, he or she completes projects in environment planning and implementation for servers, networking, virtualization and security services to support co-location and managed services customers. Work includes participation in a team on-call rotation for 24x7 support. The technical team is an immediate point of escalation for the Operations Center Technicians and it provides mentoring for the Operations Center. The Systems Administrator is responsible for:

Providing up to and including 3rd level ticket support to resolve problems on internal and customer systems, including on-call support
Communicating with the technical team and customers, in a timely and effective manner
Participating in change management procedures
Installing servers and configuring hardware, applications, services and storage in accordance with best practices and project/operational requirements
Installing new software releases, evaluating and installing patches
Creating and maintaining install and configure procedures, Operations Manual and online customer information
Completing additional projects as required

Reporting to the Director, Service Assurance & PMO, this position is based in one of our GTA, Ontario offices.

Required Experience and Skills

IT Diploma from recognized technical institution or equivalent work experience
Knowledge and experience with VMWare ESX, Cloud technologies
Strong networking and internet technology knowledge (TCP/IP, DNS, firewall and load balancing concepts)
5 years of experience with Redhat and CentOS Linux, Microsoft Windows Server
Experience with web server and database applications
Enterprise backup solution expertise - Commvault, Veeam or similar technologies
Automation & scripting experience with PowerShell or similar technologies
Storage administration experience, SAN / NAS technology (ISCSI, FC, RAID)
Deep understanding of Microsoft technologies including Active Directory, Group Policy, Remote Desktop Services, IIS, and common server OSs including Server 2012 R2
Strong experience in the hosting industry and data center operations

Other Talents

Strong analytical and troubleshooting skills
Confidence in own abilities and a willingness to make decisions and escalate when necessary
Effective oral/written communication and time management skills
Ability and drive to learn and apply new technologies rapidly
Ability to confidently deal with clients and deliver messages effectively
Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner
Ability to prioritize and escalate where necessary
Attention to detail, ability to manage changing priorities and be focused, motivated and enthusiastic
Possess strong sense of teamwork, integrity, self-motivation, positive attitude, and initiative

About CentriLogic

CentriLogic is a global provider of managed IT solutions. With a comprehensive portfolio of IT infrastructure, private connectivity, and application services, CentriLogic works with clients to develop adaptable and dependable IT solutions that enable them to achieve positive business outcomes. The company’s dedication to a client-centric philosophy has earned it the trust of some of the world’s most innovative companies and visionaries. With regional headquarters in Canada, USA, and the United Kingdom, CentriLogic delivers solutions to clients throughout North America, Europe, and Asia.