In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Manager, Process Improvement, the Consultant, Process Improvement, is responsible for facilitating process improvement initiatives across the Vancouver Island Health Authority (VIHA). The Consultant applies Lean Principles focusing on business critical applications for VIHA to bring about improved work flow leading to a higher level of service to clients and more effective allocation of resources.
The Consultant builds client capacity through Lean education and training, as well as facilitating teams through the Lean redesign process. Reviews business objectives and determines a method for effective implementation considering the organizational factors. The Consultant supports the ongoing development and implementation of Lean best practices across VIHA.
Education, Training And Experience
A level of education, training and experience equivalent to a Masters degree in Business Administration, Health Administration or related discipline, plus a minimum of five (5) years recent related experience in a health care, manufacturing, quality or business environment. Proven track record with process re-design and workflow analysis resulting in measurable process improvements.
Skills And Abilities
Broad knowledge of alternate business process engineering principles, practices and methods affecting an organization, program planning, evaluation and monitoring, principles and application of financial management, and research methods and techniques.
Knowledge of theory and application of health quality improvement principles and frameworks an asset.
Exceptional team facilitation skills and a demonstrated ability to lead a team to achieve goals and objectives.
Ability to positively include team work through building and maintaining relationships.
Demonstrated analytical problem solving skills to develop progressive, creative and innovative enterprise wide solutions.
Demonstrated application of data analysis techniques, including basic statistical analysis and process control techniques.
Superior oral and written communication skills to present and prepare concise analyses, reports and recommendations to multidisciplinary audiences, and consult individuals internal to the organization.
Demonstrated ability to teach, coach and mentor others outside of a line management structure.
Proven ability to influence others.
Demonstrated project management experience and ability to use spreadsheet, word processing, database, graphical space layout, presentation and project management applications.
Personal time management mastery, including ability to schedule time to meet deadlines.
Self-directed and motivated, with demonstrated ownership over assigned responsibilities.
Ability to be adaptable and flexible to meet changing priorities and resource constraints.
Physical ability to perform the duties of the job.