The Patient Care Manager (PCM), Ambulatory Care - Kaye Edmonton Clinic and University of Alberta Hospital, is responsible for supporting the vision and objectives of the ambulatory portfolio, in providing exemplary patient and family centred care, education and research in a positive working atmosphere that promotes the dignity and rights of patients/clients, and their families. This is accomplished through developing and implementing administrative and operational systems, processes and practices to ensure the effective and seamless patient flow through the continuum of care while demonstrating the core mission and values of AHS. The PCM reports directly to the Executive Director, Ambulatory Care and is accountable and responsible for participating in strategic planning and identifying budget requirements to safely meet patient needs. This is accomplished by managing fiscal, human, and material resources, operations, utilization and quality improvement activities for the ambulatory care area. Also responsible for establishing and maintaining an effective framework for the efficient day to day operations of the ambulatory clinic areas in order to facilitate the delivery of efficient, effective and safe patient care. The PCM is accountable for the hiring and performance evaluation of professional and ancillary staff; creating and sustaining healthy work environments by maintaining collaborative relationships. It is the responsibility of the PCM to facilitate the implementation of changes to structure and processes in order to accomplish improved outcomes in patient satisfaction, quality of care and cost containment.
The PCM is critical to the long term planning of the program. It is the expectation for the PCM to identify areas of growth to optimize patient outcomes for the ambulatory care program while aligning with the overall strategic plan of Ambulatory Care and AHS. The manager must work with all stakeholders to develop the short and long term goals of the area while adhering to best practice. Establishes and maintains fiscal responsibility and accountability for effective and efficient operation of the ambulatory care area. Monitors budgets within assigned cost centers and ensures any variances are discussed with the Executive Director. Implements measures to ensure initiatives are on target and if not, developing action plans to address variances are a key component to the role. The PCM understands the funding methodology as it relates to the importance of meeting targets and participates in communication with support departments to achieve budget goals. Visible in clinical areas to provide professional support to staff thereby reinforcing the contributions of each member of the team towards program goals. In collaboration with Clinic Managers, ensures knowledge and skill development needs are addressed and meet the program needs. Establishes and maintains a high level of performance of staff through effective recruitment and selection, coordination of staff orientation and development opportunities, counseling and coaching staff on performance and disciplinary measures, including termination.
Department: Ambulatory Care Services Admin
Primary Location: Edmonton Clinic
Negotiable Location: Within Edmonton Zone
Employee Class: Regular Full Time
Posting End Date: 22-AUG-2019
Date Available: 02-SEP-2019
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days
Days Off: Saturday/Sunday
Minimum Salary: $40.32
Maximum Salary: $69.09
Vehicle Requirement: N/A
A minimum of a Baccalaureate Degree in nursing required. Minimum 3 years of recent operational management experience in a health care setting and current registration with a health profession is required. The PCM must have a proven track record of administrative and leadership success demonstrated through the following competencies: facilitation, communication, change management and mentoring skills. The individual will have the ability to inspire and achieve innovation, effectively build and maintain collaborative relationships with diverse stakeholders and effectively build teams. Strong customer service skills including fiscal management, resources management and quality improvement is a key requirement of the role.
Additional Required Qualifications:
Computer Software applications: Microsoft Office (MS Word, Excel, PowerPoint, Visio), working knowledge of Windows based computer applications, and site specific computer applications -ePeople, Markview, RLS, Connect Care.
Master's Degree preferred.