Sunwing Travel Group is the largest vertically integrated travel company in North America! Our Purpose: passionate people making vacation dreams come true.
Be epic! Our Values are entrepreneurial, passionate, innovative and customer-centric. Named one of Canada’s Fastest-Growing companies for 14 years in a row, we are looking for an epic Group Sales Supervisor to join our team in Toronto, near Pearson Airport.
We're looking for a Group Sales Supervisor to join the exciting and dynamic Group Sales team! You will ensure that employees are trained and motivated to deliver better than expected service levels. You will achieve group sales targets by ensuring processes and policies are efficient and competitive.
What You’ll Do:
Create and maintain a highly focused, customer-centric and motivated Group Sales Team.
Provide training and ongoing coaching to Group Sale Representatives and Group Sales Agent’s on processes, policies, excellence in customer service and selling skills.
Performance manage Group Sales Team through consistent monitoring of sales targets and feedback through team meetings and individual one-on-ones.
Ensure individual targets are achieved and any performance issues are addressed through coaching.
Provide structured performance management with regular and documented feedback to ensure best efforts to develop and support employees.
Ensure calls, emails and other customer communication channels are responded to per agreed service levels (time and quality).
Responsible for quality control of their team’s group bookings
Communicate performance barriers to Manager or Director (pricing issues, competitor promos, process issues etc.).
Work well with a cross-functional team
Take and resolve escalated calls whilst providing coaching and support to the Group Sales Agents and Representatives to minimize the number of escalated calls.
Attend trade shows, conferences or other work related events
Other duties as assigned.
What You’ll Need:
Previous sales and service experience, 1 year minimum
Excellent written and oral communication skills
Strong inter-personal skills, able to develop tight working relationship with peer group.
Strong negotiation and problem-solving abilities
Demonstrates initiative and customer service excellence
Working knowledge of Microsoft Office
Experience with TTS or other reservations systems an asset
TICO certification required
What You’ll Be A Part Of:
Open concept, collaborative work space
Milestone Celebrations – Weddings, birthdays, babies, promotions, hellos and goodbyes, celebrations of any kind
Hotel Partner of the Month events– Hotel/Destination sponsored events ex. Riu Celebrations and Blue Diamond Days, lunches and giveaways
Fresh Café with delicious snacks and meals at a subsidized rate!
Great travel perks!
Roof top terrace in the summer
Daily Free Boot Camp and Yoga sessions plus sporting teams to join!
Extensive training will be provided!
Grow your career with challenging and rewarding work that makes a difference
Opportunity to give back through our social responsibility initiatives
Work with a fun, passionate, travel loving team!
See for yourself! @sunwinglife
We have grown from the smallest tour operator in Canada to the largest vertically integrated travel company in North America.
So what does that mean? For Sunwing, it means all our products and services are offered in one vacation and all brands fall under the same parent company. We are comprised of leading leisure tour operators, travel retail, destination management, and hotel management.
We are: Sunwing Vacations and Signature Vacations; Sunwing Airlines, SunwingJets, a luxury private jet charter service, Vacation Express, a growing tour operator in the United States, SellOffVacations.com and Luxe Destination Weddings, our travel retail businesses, NexusTours, our destination management company offering ground transportation, popular tours and excursions, and Blue Diamond Resorts, the fastest growing hotel chain in the Caribbean. Blue Diamond operates popular resort brands including Planet Hollywood Hotels & Resorts, Royalton Luxury Resorts, Memories Resorts & Spa, Starfish Hotels & Resorts and Mystique Resorts across the Caribbean and Mexico.
We are also heavily involved in our communities! In 2015, we established the charitable initiative, Sunwing Foundation, to support the development of youth in the communities we operate in.
We are passionate people making vacation dreams come true!
We thank all who apply however only those who meet the qualifications will be contacted.
At Sunwing diversity is important to us. We encourage applications from all humans and will provide, upon request, reasonable accommodations in all aspects of the recruitment and selection process.