CSR - Customer Service Representative

Carstar Express Fort Erie - Fort Erie, ON (30+ days ago)

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TITLE: Customer Service Representative (CSR)

DEPARTMENT: Front Office

POSITION REPORTS TO: Office Manager

JOB SUMMARY AND QUALITIES:

The CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR. This person is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers; and assists the Office Manager. He/she should possess a cheerful character and a helpful, polite and courteous attitude towards customers. The CSR must be well-groomed and dress appropriately, have keyboarding skills, a good work attitude and foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.

ACCOUNTABILITY & RESPONSIBILITY OF POSITION

Reception and Customer Service

· Responsible for the initial contact with prospects and customers during the normal working day.

· Greet people visiting this CARSTAR store in order to determine needs

· Handle all phone traffic, per guidelines of the CARSTAR store, in a polite, courteous and cheerful manner.

· Screen business calls

Scheduling Customer Dates

· Book appointments for estimates

· Update and maintain scheduler with Office Manager

· Schedule and record appraisal, reception and delivery appointments

· Update target delivery sheets

Cashier Duties

· Collect and record payment for complete jobs.

· File all paperwork accurately

· Disburse nationwide warranty/CSI information to customers

· Disburse, record and/or display customer reply cards upon receipt from CARSTAR corporate headquarters.

· Handle customer inquiries regarding their vehicle repair

· Refer customer complaints concerning completed repairs to appropriate staff member

· Perform customer follow-up 7 to 10 days after customer has picked up their vehicle.

EXPERIENCE/SKILLS REQUIRED

· Experience providing customer service in a service or retail environment.

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Job Type: Full-time

Salary: $15.00 to $17.00 /hour

Experience:

  • customer service: 1 year (Preferred)

Licence:

  • Driver's Licence (Preferred)

Language:

  • English (Preferred)