Business Analytics Specialist

Manulife - Kitchener, ON (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The GB Sponsor Insights and Underwriting Technology Support team is looking for a curious & motivated business and data inclined individual interested in data analysis + visualization, financial modeling and solving business problems and providing business application support. The successful candidate will have the opportunity to collaborate with members of a Business Intelligence squad, Business Application squad and members in the Group Benefits business to further enable data driven decisions internally, as well as provide analytics externally to customers.

The Business Analytics Specialist will be accountable to be a data domain subject matter expert, solving business problems with data, answering data inquiries, providing application support for an internal CRM tool and helping to further streamline the data infrastructure. This position will provide support to the Business Intelligence & Business Application squads via query support, data analysis & visualization, financial modeling, advanced trend analysis, data updates for the Business Applications and ad-hoc reporting.

This is an exciting opportunity to work within an Agile Kanban BI squad in an organization that has unique touch points across the Group Benefits business.

Become a data domain subject matter expert while expanding Group Benefits business acumen
Create and support complex stored procedures/SSIS packages to extract and transform data for use in the DataMart, data analysis and process automation to improve turnaround time on data availability
Support ad-hoc requests for data & analysis from the business
Support in development and maintenance of an internal CRM tool from a data integrity and user maintenance aspect while providing custom data ad-hoc queries when requested.
Partner with Senior Analytics Specialist(s) to develop analytics methodologies
Tactical support of data validation, consolidation and cleansing processes
Explore and discover new data sources, and transform raw data extract through profiling, cleaning, mapping and validation with expert resources
Partner with the Advanced Analytics team of Data Scientists on various GB focused projects
Support communication between business and analytics as well as business implementation of analytics solutions -Input into the approach and Owns and manages assigned tasks.
Develops and implements ad-hoc and business analytics and reporting on projects of moderate scope
Own business requirement collection and review for selection of analytics solutions
Works on problems of moderate scope / complexity where analysis of situations or data requires a review of a variety of factors
Strong ability to identify business opportunities for revenue generation, efficiency improvement in business operations/process and business insights extraction by leveraging analytics.
Provides analysis on complex business needs/requirements and identify potential analytics solutions or insights needed. (may require guidance from senior team members)
Effectively communicate analytics insights and solutions to business and facilitate/drive the execution/implementation

Education & Experience & Core Competencies :
Minimum Bachelor’s degree in Math, Stats, Finance, Computer Science or quantitative discipline with 3-5 years of applicable experience or a combination of education and experience
Significant experience with
SQL, Stored Procedures and Views in Microsoft SQL Server 2012+
ETL processes using SSIS and other tools (open source, Informatica)
database analysis and management
thorough understanding of data analytics theory and application
ability to collaborate with internal business contacts while providing data analysis and management support
multidimensional and relational databases
Experience with visualization and BI tools such as Microsoft Power BI, Tableau or QlikView
Knowledge of descriptive statistics, and use of appropriate charts and visuals for effective visualization/reporting
Experience in Python, R, VBA, Visual Studio is an asset
Applied understanding of data transformation to support BI Reporting
Has intimate understanding of the business value chain and customer lifecycle for the projects they are supporting. Has fundamental understanding of the business as a whole.
Understands company culture, cooperation & information sharing within the company
Establishes an internal network and leverages the network of more senior business analytics specialists
May begin to develop an external network.
Basic understanding of different techniques and knowledge of statistical and machine learning algorithms. Basic knowledge of AI toolkits.
A capacity for constant learning from both success and failure, remaining open to change and continuous improvement
Ability to explain technical concepts to the business and management. Demonstrated ability to work with both technical and non-technical resources.
Expert knowledge of MS Office Suite
Familiarity with predictive models and advanced analytics is an asset
Knowledge of Data Visualization/UX best practices is an asset
Capable of adapting quickly, manage multiple demands and competing priorities, deliver to deadlines
Experience & Business knowledge in Financial Services and Group Benefits is a valuable asset

Attributes :
Excellent oral and written communication skills
Customer service focused
Learn and adapt quickly
Strong analytical and problem-solving skills
Strong multi-tasking skills, receptive to change
Strong leadership and influencing skills
Works well under time constraints/pressure
Attention to details and quality
Highly collaborative and results-oriented
Ability to work independently, and with others in a flexible environment

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of September 30, 2019, we had over $1.2 trillion (US$881 billion) in assets under management and administration, and in the previous 12 months we made $29.8 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.