At Compugen, our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.
Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.
The Technical Services Representative 3 is one of the most crucial roles within our organization.
Utilizing your exceptional customer service skills you will:
Perform imaging and re-imaging of workstation operating systems and applications
Identifying and resolving the root cause of most hardware, network, and software malfunctions at the workstation level
Deliver a positive customer experience by maintaining contractual service levels
Utilize your experience and knowledge for customer documentation development
Perform hardware warranty and non-warranty repairs of desktops, notebooks, printers, servers and network equipment as well as point of sale and other non-traditional end user equipment
Prepare real-time, accurate and detailed notes within the ticketing system
Provide end-user support and assistance on various operating systems and applications
Function as a team leader on project assignments
Perform work on-site at customer locations as assigned on a regular basis
What we need:
5 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systems
You have superb communication skills, both verbal and written
Ability to take direction and follow standard methodologies
You are comfortable working independently as well as in a team environment
Strong time management skills
Clear background check
A valid driver’s license, vehicle and insurance
A+ Certification and other manufacturer hardware certifications are required
Need to be certified in HP Servers, Tape Library and Storage.
Server Plus and OEM certification. Network Plus (Net+) would be an asset
Cisco Certified Network Professional (CCNA/CCNP) or CCNP Security designation preferred
Bilingualism is an asset
Availability to work evenings, weekends and out of town
Ability to lift up to 40 lbs
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.