Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
For more than 7,350 Western students, Housing and Ancillary Services is committed to providing a first-class residence experience and high-quality townhouse and apartment accommodation for upper-year students, graduate students, families, and guests while supporting the academic mission of the University and ensuring profitability and cost effectiveness. We strive to provide thriving communities which engage our diverse student population.
The Front Desk Clerk will provide front line support and assistance to students, parents, and guests of Western Housing and Conference Services at one or more of Western's residences. The incumbent will be responsible for duties including answering a large number of inquiries, checking guests in/out and room key replacement. The incumbent will maintain a friendly and professional demeanor to ensure the best customer experience for all guests. The Front Desk Clerk will act as an ambassador for Western and will liaise with other departments including Conference Services.
Knowledge, Skills & Abilities:
- Minimum 2 years customer services experience
- Previous experience as a Residence Clerk is preferred
- Strong interpersonal/communication skills in order to deal with students, guests, parents, etc.
- Good judgement and the ability to work in an environment where there are constant interruptions, and the potential for problems.
- As the Front Desk Clerk works in a location that is staffed 24/7, the ability to consistently work the assigned shifts is paramount. This includes the ability to share weekends and night shifts.
- Experience using Windows 10 and Microsoft Office 2016 (Word, Excel, Outlook).
Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!
Applying at Western
To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at firstname.lastname@example.org or phone 519-661-2194.
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.