Order Processing / Customer Experience Administrator

Triple M Metal LP - Brampton, ON (26 days ago)

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We are transforming the way we work and want you to be a part of it. As a Senior Order Processing Administrator you will be responsible for dealing with numerous contracts and ensuring all data collected is correct in order to process tickets for invoicing with a high level of accuracy. The job consults with Traders and Logistics departments to conquer any issues that arise in order to ensure smooth operation of the department.

Triple M Metal wants to create an efficient circular economy, recycling at its best. For forty years we have focused on finding homes for the scrap metal that our society generates. Our industry knowledge of the metal markets makes us a leader in both ferrous and non-ferrous metals. We see ourselves on a tremendous growth path with a target of doubling our volume in the next five years. Are you up for the challenge?

What do you bring to the table? How do your skills and Triple M's needs match up to make the ultimate tag team?

Whatwe expect you to do:

Process Orders by compiling the information required from our Traders and Logistics departments in order to pass tickets for invoicing to our Customers in a timely manner in the short term to improve our dwell report.

  • Manages order queue
  • Creates sales orders in Meyer system in timely manner
  • Reviews reports to identify orders for expediting
  • Maintains records of prices, delivery dates, inventory and other data related to each transaction
  • Reviews orders from Traders and Account Managers for accuracy and completeness
  • Creates Credit memos
  • Reviews daily shipping and open order reports to make sure customers’ orders are on time and communicated as required
  • Responsible for Reversing/Adjusting tickets, pricing, allocating, creating contracts and tickets

Maintain an open line of communication with Traders, Logistics and Customers. Follow up daily and assess the documents to advise what information is still required to process orders.

  • Diligently follows orders through to completion, working with internal departments to quickly resolve issues that delay timely processing
  • Provides friendly, responsive, professional and understanding to customers' needs
  • Responds to internal and external customers’ inquiries and emails
  • Provides customers with settlement reports using Mayer system and excel

You are:

  • Must exhibit Triple M Metal LP's Core Values of Respect, Ethics, Service, Team and Pride;
  • Minimum of 3-5 years experience in an Administrative role;
  • 3-5 years data entry experience and excellent customer service skills
  • Excellent mathematical skills
  • High degree of accuracy, attention to detail and confidentiality
  • Strong analytical, problem solving and decision making skills
  • Strong communication skills

Bonus points!

  • Proficient use of Microsoft Office suite of products.
  • 5 years data entry with Customer Service background. Knowledge in Scrap would be preferred

Want to meet us?Great! We want to meet you too! Here are some things to prepare for the interview:

  • Examples of how you interact with teammates and customers, putting the success of the team above personal limitations
  • Structure your thoughts with the STAR method

Come with your passion and tell us how you want to change the way that we do work!

Triple M Metal LP is an Equal Opportunity Employer and we welcome diversity in the workplace. We encourage applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. To request any accommodations you may require to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) contact 905-547-8888, ext. 106 to discuss your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

Job Type: Full-time

Experience:

  • Data Entry: 3 years (Preferred)
  • Customer Service: 3 years (Preferred)

Education:

  • Secondary School (Preferred)