Front Desk Agent

Middle Beach Lodge - Tofino, BC (30+ days ago)

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Middle Beach Lodge is seeking a responsible Front Desk Agent with extensive customer service experience. Hospitality experience is preferred but not necessary. The candidate must possess a professional demeanor, be skilled at the art of multi-tasking and consistently offer friendly and engaging service.

**** We are needing two new hires to start as soon as possible. PLEASE NOTE THAT WE LOOK FOR AT LEAST A YEAR COMMITMENT.****

Duties include but are not limited to:

  • Daily check ins and check outs.
  • Making telephone reservations and online bookings.
  • Preparing bills, processing payments, cashing-out and reconciling cash with total sales.
  • Running daily end of shift audit reports.
  • Dealing with guest inquiries and concerns.
  • Providing general information about Tofino and the Pacific Rim National Park.
  • Responsible for proper stocking of shelves, counters, and racks of merchandise and keeping them organized and fully replenished.
  • Hosting guests in a professional and welcoming manner.
  • Maintaining coffee bar, lounge and bathroom areas.
  • May be required to do light kitchen duties such as coffee, baking cookies for guests, dishes and bar tending.

Skills and Qualifications: .

  • All applicants must have a valid BC's Serving It Right certificate or equivalent
  • Computer skills are required; work, excel, outlook.
  • Excellent communication skills required both verbal and written.
  • Professional appearance and attitude.
  • Must be able to work flexible hours.
  • Willingness to learn and have a positive "can-do" attitude.
  • A secondary school diploma is preferred, previous customer service experience is an asset.
  • Able to work independently or in a team setting.
  • Must be self motivated and have a very strong attention to detail.

The candidate must be willing to sign and complete a one year contract and must be available to work evenings and weekends based on the business needs. Staff accommodation is available upon request but space is limited. We are seeking a long-term employee who is looking to grow within the company and complete or extend their contract.

Job Type: Full-time

Salary: $15.00 /hour

Job Type: Full-time

Salary: $15.00 per hour

Additional pay:

  • Tips


  • Discounted or Free Food
  • Store Discount


  • 8 Hour Shift
  • Holidays
  • Weekends


  • Administration: 3 years (Required)
  • customer service: 3 years (Required)
  • Hospitality: 2 years (Preferred)


  • Serving It Right (Required)


  • English (Required)

Work remotely:

  • No