Middle Beach Lodge is seeking a responsible Front Desk Agent with extensive customer service experience. Hospitality experience is preferred but not necessary. The candidate must possess a professional demeanor, be skilled at the art of multi-tasking and consistently offer friendly and engaging service.
**** We are needing two new hires to start as soon as possible. PLEASE NOTE THAT WE LOOK FOR AT LEAST A YEAR COMMITMENT.****
Duties include but are not limited to:
- Daily check ins and check outs.
- Making telephone reservations and online bookings.
- Preparing bills, processing payments, cashing-out and reconciling cash with total sales.
- Running daily end of shift audit reports.
- Dealing with guest inquiries and concerns.
- Providing general information about Tofino and the Pacific Rim National Park.
- Responsible for proper stocking of shelves, counters, and racks of merchandise and keeping them organized and fully replenished.
- Hosting guests in a professional and welcoming manner.
- Maintaining coffee bar, lounge and bathroom areas.
- May be required to do light kitchen duties such as coffee, baking cookies for guests, dishes and bar tending.
Skills and Qualifications: .
- All applicants must have a valid BC's Serving It Right certificate or equivalent
- Computer skills are required; work, excel, outlook.
- Excellent communication skills required both verbal and written.
- Professional appearance and attitude.
- Must be able to work flexible hours.
- Willingness to learn and have a positive "can-do" attitude.
- A secondary school diploma is preferred, previous customer service experience is an asset.
- Able to work independently or in a team setting.
- Must be self motivated and have a very strong attention to detail.
The candidate must be willing to sign and complete a one year contract and must be available to work evenings and weekends based on the business needs. Staff accommodation is available upon request but space is limited. We are seeking a long-term employee who is looking to grow within the company and complete or extend their contract.
Job Type: Full-time
Salary: $15.00 /hour
Job Type: Full-time
Salary: $15.00 per hour
- Discounted or Free Food
- Store Discount
- 8 Hour Shift
- Administration: 3 years (Required)
- customer service: 3 years (Required)
- Hospitality: 2 years (Preferred)
- Serving It Right (Required)