Case Manager

Canadian Mental Health Association - Vernon - Vernon, BC (4 months ago)

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Department: Rehab Programs

Reports to: Manager of Rehab Programs

Bargaining Unit: BCGEU

Classification: Grid 10

Status: Regular, Full-time 36 hrs/week

Job Posting ID# PRG202


The Case Manager is responsible for a full suite of services including client needs assessment, employment counselling, facilitation, ongoing case management, client financial supports and services, referral and follow-up.

This position’s work requirements include a broad range of complex responsibilities including direct client services, computer data entry, financial evaluation, conflict resolution and negotiation, time management and organization. Case Managers must be able to management multiple tasks at one time, maintain a high degree of confidentiality, plan and organize strategically, handle ambiguity and resolve challenges.


  • Provide employment support services based on needs assessment to assist clients in developing skills required to independently job search and effectively prepare for, obtain and maintain employment Prepare appropriate applications and support documents for referral to services
  • Provide employment support services approved only for particular client tiers and where expertise exists
  • Develop and revise client action plans in accordance with Ministry policy and in-house standards for every client accepted into Case Management
  • Administer financial supports according to established policies and procedures to minimize financial loss and avoid duplication of other funding source
  • Complete appropriate documentation attached to services delivered to ensure accountability for services offered
  • Coordinate and communicate key information to other staff delivering services for clients (e.g. placement services, self-employment services) to ensure client success
  • Maintain current and accurate documentation regarding client progress/outcomes
  • Record service impact and outcomes
  • Promote services to the general community and targeted individuals and groups as directed


  • A post-secondary degree or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resource management)
  • Minimum of three to five years of experience working in career development sector preferred
  • Minimum of 2 years direct experience working with individuals with a mental illness
  • Strong technical skills in Microsoft Office and Database Management


  • Demonstrated ability to provide excellent client centred services
  • Demonstrated ability to manage client caseloads effectively
  • Ability to produce clear, concise and professional documentation
  • Ability to quickly enter data into industry file management systems
  • Strong technical and professional writing abilities including editing, spelling, grammar, creating verbiage and proof-reading
  • Ability to manage any situation in a respectful, professional manner
  • Competence deescalating clients presenting health and safety concerns
  • Demonstrated ability to plan and think strategically
  • Time management and the ability to perform multiple tasks concurrently
  • Ability to comprehend and interpret extensive program policy including identifying when exceptions to policy are appropriate
  • Proficient in creating clear, objective and professional documentation
  • Aptitude to learn and utilize extensive industry-specific software and databases
  • Strong keyboarding and computer operation abilities

Job Type: Full-time

Salary: $22.32 to $24.22 /hour


  • working with individuals with mental illness: 2 years (Required)
  • working in career development: 3 years (Preferred)


  • Degree or Diploma in a relevant field (Preferred)