500 King Street West, Toronto, Ontario, M5V 1L9
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. Through training of employees, regular follow up and feedback, and leading by example. The Front Store Manager is expected to embrace all Shoppers Drug Mart Policies, procedures and standards. The Front Store Manager is responsible for achieving store objectives and targets, and is required to deal with and solve any and all problems that may arise.
DUTIES & RESPONSIBILITIES:
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
Follows direction outlined on In-Store Web
Ensures products are in stock at all times, through proactive inventory planning, and utilization of best practices and established processes
Conducts daily store walk with the Assistant Front Store Manager or designate and provides direction when necessary
Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
Ensures staffing levels are adequate to effectively operate the business
Manages Communications Binders and Store Boards to ensure awareness of all corporate and store events and ensures support of these initiatives
Reviews Customer Service Index (CSI) reports with Management Teams and develops action plans to address any customer issues or complaints
Adheres to established purchasing processes including all replenishment activities (eg. Regular replenishment seasonal and event purchasing)
Proactively monitors and minimizes the liability of discontinued inventory utilizing weekly reports to ensure the timely return of products to vendors being aware of all vendor return policies
Inventory control, ordering, receiving, price changes, damages and returns
Conducts competitive price checks for both grocery and other KPI products as requested
Implements new planograms and planogram adjustments, follows MMS standards
Maintains physical security activities as identified in the Store Standards
Physical Store/ Facility Management
Primary key holder and may be called to the store before, during or after business hours in the event of an emergency
Responsible for ensuring the safety of all customers and employees on store premises
Responsible for maintaining physical store image to corporate standards
Responsible for upkeep and repairs with Janitor, Property Management and scheduling repairs
Complies with Human Resources Standards
Hires and/or supports hiring for all departments, excluding Pharmacy
Maintains wage administration within SLPH guidelines
Effective management of schedules, absenteeism, FT-PT staffing ratio to maintain PC Optimum standards in store
Conducts probationary reviews for new hires and annual staff performance reviews
Manages staff performance through ongoing coaching, action planning, and follow-up
Provides staff orientation and specific position training utilizing SDMU, and in-store training programs where required
Promotes Employee Engagement Survey; motivates staff to participate in survey
Ensures Huddles are held twice a day and schedules Management Team meeting store meetings regularly
Manages conflict and ensures effective and timely resolution
Drives Blue Culture, engagement, and leads and motivates staff through leading by example and Core Values
Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
Meets period, quarterly and annual targets
Sets individual goals for departments to motivate employees and ensures goals are met
Develops and executes strategies to improve business efficiency at the store; follows up and monitors these strategies on an ongoing basis using established metrics and reporting (such as Micro-Strategy, Daily Metrics Tracker, FSM Monitoring report, MMS Reports)
Complies with all health and safety regulations
Complies with all store policies and procedures
Complies with food and safety guidelines
Complies with loss prevention policies and procedures and ensures they are executed throughout the store
Ensures the standards of housekeeping and image are maintained
Maintain confidentiality in all matters pertaining to Shoppers Drug Mart Franchised business and its operation
Perform other duties as assigned
Supports all non-pharmacy parties within the store
Provides direction under the guidance of Associate-Owner
Planning, Judgement and Decision Making
Planning and preparation for Inventory Management
Use judgment and decision making skills to control expenses
Provides effective leadership and ongoing mentorship and ensures development of all staff
Efficient time management skills
Able to prioritize activities quickly in response to changing initiatives
Effective organization and planning skills
Previous retail management experience (including responsibility for purchasing, Loss Prevention, as well as • inventory control and human resources and people management) for a minimum of 5 years
Demonstrated ability to drive the business, lead by example and support corporate programs
Works effectively with management team
Superior interpersonal, coaching and communication skills
Strong business and financial acumen
Strong verbal and written communication skills
Demonstrated commitment to providing exceptional customer service
Strong relationship builder with key internal and external agencies
Ability to work flexible shifts which may include nights and weekends
Ability to lift up to 50 pounds
Ability to climb ladder
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.