Complex Needs Support Specialists

Action Group - Ponoka, AB (30+ days ago)

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The Action Group is currently seeking full-time and part-time Complex Needs Support Specialistswho will be required to support individuals with complex behavioural needs within a secure community residential setting. Our Enhanced Housing Program facility in Ponoka provides specialized housing to eight individuals with complex service needs who have a range of cognitive, behavioural, emotional, physical and mental health support requirements.


Complex Needs Support Specialists endeavor to facilitate community engagement while working directly with each individual and, in consultation with the service team, help identify potential risks, initiate action to manage risks through consistent implementation of each Behavioural Support Plan (BSP) using a collaborative approach to monitor the effectiveness of individualized strategies and client well-being.


  • Strong communication skills, both written and verbal
  • Able to establish clear boundaries and maintain a structured routine
  • Excellent time management, highly organized, flexible
  • Demonstrated ability to work well within a team environment


  • Post-Secondary degree in Human Services or relevant Post-Secondary Diploma combined with specialized training or enhanced knowledge related to mental health and dual diagnoses
  • Two to five years of experience supporting individuals with complex behavioural challenges
  • Valid driver's license and reliable transportation
  • Clean criminal record check


  • Part-time positions
  • Shifts are 8am-4pm, 4pm-12am and 12am-8am overnight awake
  • $27.00 per hour starting wage + evening and weekend shift enhancement
  • Comprehensive training program
  • Company benefit plan after 6 months for qualifying positions
  • RRSP after 2 years

Interested applicants, please check the Careers section on the Action Group: website at and complete the online application.

Part-time hours: 8 per week

Job Types: Part-time, Casual, Permanent

Salary: $27.00 per hour

COVID-19 considerations:
The Agency will provide the required Personal Protective Equipment (PPE).


  • Driver's License (preferred)

Work remotely:

  • No

COVID-19 precaution(s):

  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place