Are you the stand-out, one-in-a-million technician who defines amazing customer service? We've been told what we're looking for doesn't exist, but we know it does... we just haven't met you yet.
If you’re the person we’re looking for, you’ll enjoy:
The customer service aspect of this job is more prevalent than in other MSP Support positions, as our business model depends on building and maintaining rapport with all of our clients’ end users.
If this sounds like it’s up your alley, then we want to hear from you!
Infoware is a leading Managed IT Services Provider to law firms and other professional organizations in the Greater Toronto Area, and has been in business for over 30 years. We have a deep understanding of the technology needs of law firms and the software applications they rely on to run their practice.
We are passionate about delivering customer success through service excellence. While our work environment is business casual, our team consists of individuals who take accountability and go above and beyond to execute on objectives. Like any organization, we sometimes encounter issues, but when they happen we don’t point fingers at people but rather at the problem and focus on satisfaction and success. We are a flat organization. We like to have fun together. Everyone unloads the dishwasher including our CEO.
Duties & Responsibilities
The successful candidate will be responsible for server builds, configurations,patch management, system optimization, backups, hardware upgrades, software installations, software upgrades, helping with proposals, among other tasks and will apply established IT best practices, policies, and procedures.
The successful candidate will have a thorough and detailed understanding of Microsoft Server environment including Active Directory, DNS, DHCP, GPO, IIS,Exchange, SQL, SharePoint, RAID, VPN, RDS, etc.
In addition,the successful candidate:
Technologies we use:
Job Type: Full-time
Salary: $45,000.00 to $55,000.00 /year