Fixed Operations Manager - Asia Platform (Head Office)

AutoCanada Inc. - Edmonton, AB (30+ days ago)

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Dealer Support Services
Edmonton, Alberta

At AutoCanada we are passionate about our business, our customers and our talent! We are cultivating a culture of excellence and aspire to be best-in-class in the industry. We know that to be successful we need the best people. We aim to be the destination for top talent and are committed to hiring the best people to curate exceptional experiences for our customers. We strive to provide our employees with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Your Opportunity

Reporting to the VP Operations, the Fixed Operations Manager will work directly with VP of Operations, Service and Parts Managers at the dealerships and Fixed Operations Managers of the respective manufacturers and will be responsible for ensuring the portfolio of the assigned dealerships across Canada, meet the targets and goals set out in the annual operating plan.

What We Offer

  • Competitive base salary
  • Annual bonus plan
  • Paid vacation
  • Paid health and dental plan
Your Key Responsibilities

  • Measure KPI’s across dealerships including: fixed operation department performance, daily, weekly, and monthly service appointments, shop occupancy and efficiency, OEM scorecard attainment (such as AIP, service retention, etc.), service customer satisfaction scores, parts inventory valuation and aging, recalls, SOPs, return allowances, and training completion.
  • Develop store plans to attain KPIs and position the Fixed Operations Manager to areas of opportunity.
  • Work with the marketing department to develop monthly marketing plans.
  • Hold monthly Fixed Operations Manager calls to review data and progress reports for the service and parts departments to ensure dealerships are on track to meet performance goals and objectives.
  • Analyze, interpret, and evaluate various precedents and data to develop alternative solutions and identify risks and benefits.
  • Utilize performance metrics in all operational departments to enhance operational success and hold associates accountable.
  • Analyze existing workflows and processes to create process maps and isolate areas of potential improvement.
  • Understand the financial performance and forecast of each dealership in the portfolio to help dealerships understand projected profit and loss and make recommendations to prevent loss or increase profit.
  • Design, develop, maintain and update reports, dashboards, and automated tools to support business analytic requirements.
  • Coach, mentor and motivate the fixed operations leadership team to ensure that performance metrics are achieved.
  • Provide status reports and ensure escalation of issues as necessary.
  • Ensure presentation of information is professional, timely, and accurate.
  • Celebrate team successes and cultivate a positive culture of excellence.
  • Work in partnership with the OEM to achieve common goals.
Your Capabilities and Credentials

  • Bachelor's degree (B.A.) from a relevant four-year college or university program.
  • 3+ years of experience in a Service Manager role is required (preference will be given to candidates who have worked in an automotive dealership dealership setting).
  • Minimum 5 years of cumulative related experience and/or training; in parts, service, technical positions in the automotive sector.
  • MBA or an accounting designation considered an asset.
  • Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision-makers.
  • Strong organizational and time management skills and the ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
  • Progressive experience in a role being formally accountable for the profit and loss of a sizable, industry-related operational department.
  • Must have previous experience being a leader and in building and mentoring a successful team. Excellent people management skills such as leadership, team development, interpersonal, coaching, mentoring, and supervisory skills.
  • Strong understanding of dealership operational practices, budgeting and expense management.
  • Must have an expert understanding of service and parts operations.
  • Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision-makers.
  • Strong organizational and time management skills and the ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
  • Detail-oriented, self-motivated and resourceful.
  • Results-driven and career-focused individual with an entrepreneurial spirit and a strong desire to be successful.
  • A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Excellent skills in Word, Excel, and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
  • Experience using Tableau is an asset.
  • Experience with service applications such as CDK.
  • Valid driver’s license and a history of safe driving.
  • Travel is required as needed.
Apply Now!

We offer competitive total compensation, meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

For more information on our company, please visit our website at www.autocan.ca. To apply, please submit your resume and cover letter on the Careers portion of our website.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. AutoCanada is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals.
AutoCanada is a multi-location automotive dealership group operating in both Canada and the United States. Our model enables us to serve a diversified geographic customer base and enjoy benefits not available to single location dealerships. AutoCanada trades under the Toronto Stock Exchange under the symbol ACQ. The multi-location dealership model enables AutoCanada to serve a diversified geographic customer base providing a range of services to customers including new and used vehicle sales, financing, leasing, automotive service and repair, collision repair, and parts sales. Founded in 2006, AutoCanada has expanded significantly and continues to grow. Today, customers are served by more than 4,200 employees comprised of automotive service technicians, sales experts, and support staff from offices across Canada.

INAT

careers@autocan.ca