Multi-suite Residential Building Manager (Margaret Place)

Morguard Apartments - Kitchener, ON (30+ days ago)

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We are currently hiring for a Full Time Building Manager at one of our multi-suite Residential Properties, located in Kitchener. You will be working within a good team and get to enjoy the following perks:

Competitive salary

Benefits & Pension

Vacation and Sick Days

If you are a self-motivated team player, result oriented and are committed to providing a high level of customer service, then we look forward to meet you!

The Residential Building Manager is accountable to the District Manager for supervision and coordination all daily and periodic activities related to cost-efficient planning and safe maintenance of Margaret Place to ensure uninterrupted performance of all building systems and programs.


Building Maintenance
Oversees physical inspections on a regular basis including building repairs and maintenance projects to ensure facility equipment and systems are utilized and maintained in the most cost effective manner; oversees all suite turnover repairs and cleaning; inspects property on a regular basis to ensure premises and grounds are maintained at all times in accordance with the existing company policies and procedures; supervises contractors working on-site; coordinates receipts of quotes from various third-party service providers and reviews with District Manager .

Building Inspections, Security and Health and Safety
Inspects property noting of activities of any unusual nature, reporting to District Manager of anything suspicious; ensures security measures are followed according to company policies and emergency equipment is tested and in compliance with any applicable law or authority; responds to any emergency (e.g., fire, power failure, flood, etc.) and taking action deemed appropriate to the circumstance; reports all insurance claims to the District Manager and Risk Management immediately; inspects and corrects any hazardous situation and informs District Manager and Environmental Affairs immediately ; oversees adherence to the company’s environmental and Health & Safety policies, including reporting and maintains WSIB Certificate, Liability Insurance, and training documentation from all contractors performing work at the property coordinates and participates in investigation of Environmental and Health and Safety incidents, supervises implementation of effective energy management programs.

Resident Notices, Accounts and Documentation
Oversees collection of rents, Prepares, records and distributes documentation and correspondences for building maintenance/repairs, HVAC, custodial services, resident notices, etc.; reviews AP report to ensure accuracy while following up on any discrepancies; Complies with the monthly close schedule, ensures receiving is complete and accruals will reflect accurately in the financial statements ; Issue of RTA notices, follows up with lawyers on status of legals, attends tribunal hearings if necessary .

Resident Relations
Serves as primary point of contact addressing complex resident issues and inquiries including collections, rent abatements, tenancy terms and conditions, resident improvements, etc., to contribute to the resident retention and satisfaction, and sustain optimum occupancy rates .

Reporting and Budgeting
Prepares weekly, monthly and quarterly reporting to provide management with resources that can be relied upon for decision making purposes as well as a ssists the District Manager with the completion of monthly financial and variance reporting, shared facilities report and annual budget , if required.

Marketing and Leasing
Oversees various rental and lease administration procedures including showing and renting suites to prospective residents, issuing lease documents (completing credit, landlord and employment checks) and approves/disapproves resident applications based on information received, and maintains suite availability records and weekly rentals; viewing/approving/declining tenancy applications based on all information received and monitors and prepares quarterly advertising report and makes recommendations to manager to maintain optimal occupancy.

Management and Development of Staff
Direct, train, and supervise staff to ensure compliance with company policies and procedures; Acts as a leader, contributing to a safe and positive work environment; Promptly address staff performance issues, documenting efforts and escalating to the District Manager if informal coaching is not effective; Provides regular feedback to staff and conducts annual performance reviews; Responsible for recruitment, training and supervision of staff; Ensures health and safety training is up to date for all staff.

Emergency On-Call
May need to respond to after-hour emergencies, alarms or other call outs immediately (e.g. fire, flood, environmental issues, etc.) ensuring appropriate response and follow-up actions are taken according to the circumstances, reporting all insurance claims to the District Manager and Risk Management immediately.

Any other job related duties and/or projects that may be assigned.

Minimum Requirements

Skills, Knowledge, Experience and Education

High school diploma or Post-Secondary Education is an asset

Minimum 5 years of work experience in multi-residential property management

Minimum 2 years’ experience of managing teams

Strong knowledge of MS Office applications including, word, outlook and excel

Familiar with Rules and Regulations of the Tenancy Agreement, and have a working knowledge of the Residential Tenancies Act

Up-to-date with City By-Laws.

Core Competencies

Excellent customer service skills

Ability to maintain good working relationships with all stakeholders

Strong team-building and leadership skills

Excellent organizational skills

Demonstrated conflict resolution skills

Good communication skills both written and verbal

Ability to handle difficult situations in a professional manner.

Additional Requirements

Previous exposure to Yardi is an Asset.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

AGENCY NOTICE: Please note that Morguard does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, Morguard will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and advanced solicited services from a Morguard employee, Morguard explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify Human Resources at careers @ or 905 281-5967.