Systems Engineer

JHC Systems - Engineer, BC (30+ days ago)

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The Systems Engineer is responsible for the day-to-day administration, support, installation and configuration of IT services. You will be providing technical expertise on all aspects of the services, including but not limited to BAU support and operations, as well as upgrades and configuration enhancements, and desktop support as part of the technical support team. The individual will have exposure to working in an ITIL environment and will understand working within a service desk support function, particularly change and problem management.

Main responsibilities
Support of all local JHC client desktops, applications and IT services
Remote support to other internal clients
Daily checks and BAU monitoring and fault resolution
Ensuring that the correct service desk processes and procedures are followed
Patching and upgrading of IT services and systems
Basic connectivity and network troubleshooting
Knowledge sharing and mentoring
Documentation of technical procedures across all platforms in use at JHC
Recommend improvements to all aspects of the IT services
Ensure IT policies are adhered to at all times
Skills & Attributes Required
Creative thinker
Positive attitude
Service oriented approach
Problem ownership
High quality of work
Able to manage own time and resources
Knowledge and experience with disaster recovery and high availability systems
Strong written and verbal communication
Liaising with and managing 3rd party service and support providers
Professional telephone manner
Ability to work in a team environment
Powerful and pragmatic analysis skills, with sound problem solving ability.
Salary & Benefits

Salary: Competitive

Bonuses: Eligible to join the bonus scheme (bonus is paid annually and is based on personal performance and the achievement of specific objectives and competencies.)

Holidays: 25 days per year plus bank and public holidays

Other Benefits: Private Healthcare Scheme, Healthcare Cash Plan, Employee Assistance Programme, Pension Scheme with Scottish Widows, Cycle to Work Scheme, Death in Service Benefit, Monthly Entertainment Allowance

Working Hours: 35 hours per week worked on a weekly shift pattern of 8am to 4pm, 9am to 5pm, and 10am to 6pm, Monday to Friday inclusive. 1 hour for lunch