Client Assistant - Business Insurance

NFP Corp - London, ON (30+ days ago)

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At NFP, your multitasking flexibility will flourish as you help to provide superior client service by artfully combining your expertise, experience, and capabilities into a single, impactful and mission-driven role. No two days are the same in our vibrant, fast-paced working environment, ensuring that your unflappable personality, flexibility, and resourcefulness will be valued more than ever.

About You

On an individual and team level, you have so much to offer. Your self-motivation, sharp eye for detail, technical capabilities, excellent communication skills and ability to form trustful relationships with clients and colleagues have helped you to develop a broad multitasking proficiency. Your talent will be fully utilized here – as you support NFP to aid in the retention and satisfaction of our clients.

About NFP

We are NFP, a three-time Best Places to Work award winner in Business Insurance for 2017, 2018 & 2019. We’re a leading Insurance Broker and Consultant providing Individual solutions for Property & Casualty insurance across multiple lines of business, Wealth Management as well as Employee Benefits and have 5,000 employees in 300 offices across Canada, the U.K. and the U.S. With excellent benefits, compensation packages and management support, you’ll utilize the full scope of your talent, maximize your future potential and move your career forward with us.

About the Role

We’re looking for a multi-faceted Client Assistant to serve as an integral member of the NFP Business Insurance team. With this role, you will open the door to an exciting career path opportunity with NFP and be a valued member and key partner to the Client Managers and their clients.

This role involves interaction with a diverse group of stakeholders including clients, sales and Client Managers while maintaining and exceeding the reputation and service standards of NFP.

Role & Responsibilities

Client Service, Relationship Building & Collaboration
Prepare binders, motor vehicle liability cards and certificates of insurance.
Prepares client premium proposals and pre-renewal client material
Process invoices, finance contracts and accompanying client letters
Prepares insurance binders, invoices and billing material
Prepare pre-renewal client information packages.
Report claims where required
Manage activities by following up on open activities and closing activities upon completion of required assignment.
Complete duties according to corporate policies and procedures
Actively participate in training initiatives

Key Skills & Qualifications

Post-secondary education- Insurance diploma preferred
Insurance-related experience would be an asset
Strong oral and written communications skills
If not already RIBO licensed, to begin RIBO certification upon starting with the team
Professional, friendly and courteous in all interactions with clients and co-workers
Team player, adaptable to a changing environment
Perform well in a busy operation and ability to remain calm under pressure
Good organization skills, ability to prioritize
Detail-oriented and problem solver
Looking to obtain a solid business insurance foundation with an eye on career advancement
Proficient in the Microsoft Office suite of products
Experience with TAM, EPIC or other industry software is an asset

NFP is committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.