Research Specialist

Computershare - Toronto, ON (30+ days ago)

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We have a unique opportunity for someone to contribute their talents and strengths as a Research Specialist at our downtown Toronto offices.


At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time.

Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world’s leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.

Computershare is represented in all major financial markets and has over 12,000 employees worldwide.


Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.


Our key values – Certainty, Ingenuity and Advantage – drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today’s problems to find tomorrow’s solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.


The Research Specialist will be accountable to ensure adequate research has been undertaken to locate lost shareholders and is accountable for achieving revenue through lost shareholder research activities. They will develop case by case specific research strategies and plans to find lost shareholders and drive revenue as well as conduct analysis and research on shareholder registration information, and provide legal requirements advice for stock transfer.


Standard working hours of 8:30am-5pm but with possibility of flexible schedules*
No weekends
Hourly rate of $21.00/hr
Medical and dental insurance as of first day of employment
Life & Disability insurance
Health Spending Accounts
Wellness programs
Paid time off – Accrue 4 weeks your first year!
Optional Group RRSP
Tuition Reimbursement
Banking and investments plans
Rewards and recognition programs
$1000 referral bonus*
Prime downtown Toronto location
Employee discounts for wellness, auto & homeowners insurance, and more…

Primary Accountabilities

Drive revenue through quality research of designated shareholder accounts
Create effective research strategies to increase profitability and client satisfaction
Proactively conducts analysis and research on shareholder registration information to source viable leads to locate lost shareholders, or their beneficiaries, relatives or heirs
Provide high level assistance in the stock transfer process by offering advice and direction on legal requirements for participation and directions to available support resources
Effectively handle multiple assignments, deadlines and priorities
Proactively manage assigned accounts. Must display absolute dedication and commitment to servicing the program at hand – whether it be a response to a query, complaint or action item
Identify and evaluate new search tools and resources
Keep up to date on Client/Program specifics, business strategy changes, and legal updates
Travel to libraries, courthouses and genealogy research centers may be required


Good knowledge of PC applications: word processing, excel and e-mail is required
Strong verbal and written communication skills in English. French is an asset
Strong research and problem-solving skills
Ability to be resourceful and navigate through ambiguity
Positive and professional communication skills


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Post-secondary degree preferred in related field
Experience working in libraries or researching family trees is an asset

Language Ability

Ability to read/comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one/small group situations to customers, clients, and other employees of the organization

Mathematical Ability

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the environment is typical of an open office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

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Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.