Vancouver - Point Grey Campus
Administration, Level D
HR Product Manager
VP Finance and Operations
Integrated Service Centre
$82,302.00 (minimum) - $102,877.00 (midpoint) - $128,597.00 (maximum)
Desired Start Date:
"Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.
The University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century.
The Integrated Service Centre ("ISC") maintains, continuously improves and enhances the systems and processes that support operational functions of UBC, including human resources and finance (and student services, in the future). Team members within this unit will work cross-functionally with other departments/units across UBC. The vision for the ISC is to provide integrated services that create an enriched user experience for UBC faculty, staff and students.
The HR Product Manager ensures user needs related to HR are identified and prioritized within the ISC products and services. This position supports the enhancement of HR products, understanding all functionality, features, performance, and applicability for UBC. As the product expert for the HR function within the ISC, this position partners across the UBC community as required to prioritize enhancement roadmaps and backlog ensuring alignment with human resource strategy, policy and practices.
Reporting to the Director, ISC Operations and HR Product Owner. Engages as part of the ISC governance structure to ensure alignment with HR vision, goals, practices and policies. Oversees and leads the performance development of a team of HR Functional Analysts.
The HR Product Manager makes key decisions surrounding all related HR specific product / service inquiries, escalating matters as required. Leads the functional HR team within the ISC to deliver an integrated solution for all stakeholders, continuously improving upon HR related product solutions. Partners across Vice President Human Resources portfolio to ensure alignment with organizational vision, goals, policies and practices.
1) Develops, mentors, and provides leadership, including all aspects of the team member lifecycle (e.g., hiring, training, coaching, etc.)
- Leads the team performance conversation process with team of HR functional analysis team members.
- Provides career planning advice to team; creates development plans to help team members achieve their career goals, including assigning work which leverages their skills and provides them with opportunities for learning.
- Manages performance development and evaluation in partnership with HR and, where applicable, the Senior Manager or Director.
2) Acts as the functional HR product leader to ensure alignment with HR's vision, goals, policies and practices.
- Translates short- and long-term strategic HR requirements into operational plans.
- Acts as the HR product expert for the ISC, understanding all functionality, features, performance, and applicability for UBC.
- Ensures the business requirements gathered reflect the university and user needs and optimize experience.
- Develops a release/enhancement roadmap and backlog for HR functionality. Collaborates with other product leaders to prioritize backlog activities into a single ISC log.
- Contributes to and translates the HR vision and strategic direction and oversees the development of system specific strategies, tactical plans and initiatives.
- Partners with the Product Continuous Improvement Senior Manager to support vendor management for the HR product.
3) Develops influential partnerships across the ISC unit and broader UBC.
- Understands the relationship/intersection between ISC products/services and UBC's application landscape
- Partners on cross-functional, cross-discipline teams across ISC to align work, priorities and practices.
- Partners across the ISC to agree and align on cross-product features, changes, enhancements and priorities.
- Ensures a two-way dialogue between the ISC and the HR community of practice to align and integrate strategic visions and practices.
4) Partners to move UBC's practices from "system of record" to "platform of engagement" through collaborative and innovative efforts.
- Works as a change agent within the UBC community, playing a key role in soliciting feedback and fostering an agile, innovative, and collaborative transformation experience.
- Partners with committees to embrace matters related to stakeholder engagement, adoption, sustainment, and continuous improvement.
- Participates in and contributes to the UBC Operational Excellence community of practice.
5) Advocates for and ensures alignment with UBC's data governance framework, privacy and information security practices.
6) Performs other related duties as required.
Dual-reporting to the Director, ISC Operations and designated HR Product Owner. Work is reviewed under broad direction; results are reviewed for achievement of overall objectives. The HR Product Manager is expected to partner across the ISC to determine strategic priorities.
Manages HR Product team. Provides leadership, guidance, and expertise to their team to ensure a consistent, high degree of customer satisfaction, technical expertise, and timeliness in delivering service is provided. Is responsible for the hiring and performance evaluation of the team to ensure that assigned responsibilities are performed efficiently and effectively.
Consequence of Error/Judgement
Decisions and recommendations may have University-wide legal, financial, contractual and operational implications. Accountable for promoting and fostering a positive, inclusive atmosphere and relationship between the University and its employee groups. Balances ISC objectives within the context of University wide human resource strategies. Focusing on partnerships and product delivery will ensure optimal functionality and customer satisfaction in support of ISC's strategic goals.
Undergraduate degree in a relevant discipline. Relevant Disciplines include: Human Resource Management, Business Administration. A minimum of 7 years of experience or the equivalent combination of education and experience. Previous experience in the design and implementation of Enterprise Resource Planning (ERP) transformational projects is an asset. Experience working with Workday is an asset. CHRP designation is preferred. Experience working in a complex, academic environment is preferred. UBC experience is considered an asset. Demonstrated ability to manage a broad range of general and specialized HR functions.
- Working knowledge of HR management products preferably within higher education environments.
- Demonstrated technical, generalist knowledge in all aspects of HR practices and processes.
- Experience working in a matrix or dual-reporting environment.
- Demonstrated competence leading product teams in complex organizational environments (academic environments an asset).
- Demonstrated experience working on cross-functional teams and communicating to diverse audiences.
- Demonstrated understanding of technology and organizational change management methods and approaches.
- Demonstrated leadership that fosters collaboration, innovation, continuous improvement and creativity on teams.
- Proven ability to support employees through the team member lifecycle (i.e., onboarding, performance conversations, career mobility, etc.).
- Demonstrated ability to lead in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment through reflection, empathy, sensitivity, and curiosity towards differences across teams.
- Excellent interpersonal skills including active listening, written and verbal communication, conflict management, and the ability to manage diversity across identities, perspectives, and behaviours.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.