Field Service Representative

Medtronic - Montréal, QC (30+ days ago)

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Careers that Change Lives

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

A Day in the Life

The Field Technical Service Representative is responsible for performing on-site installation, upgrades, calibration and configuration, as well as preventive maintenance and repairs as per Medtronic SOP’s and manuals.

Responsibilities may include the following and other duties may be assigned.

Installs, operates, maintains, repairs and modifies equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Installs, upgrades and removes products ensuring co-ordinative engineering field change.
Maintains effective customer communications and relations.
May provide onsite training of customer support personnel.
Performs installation, calibration, configuration, upgrades, preventive maintenance and repairs as per Medtronic internal procedures.
Responsible to understand and follow corporate and functional business unit procedures as well as technical guidance documents.
Provides technical/scientific advice to customers and sales personnel responding to product related questions, issues and problems.
Manage company assets including spare parts inventory, test equipment, computers and vehicle.
Produce timely and detailed service reports.
Complete department specific reports via on-line reporting system.
Travel, as required, to meet obligations relative to business and customer requests for service.
Provide after-hours service/support, where required.
Complete all assigned training on time.
Manage expenses, submit expense reports on timely manner and adhere to corporate expense policy.
Must Have: Minimum Requirements
Requires a minimum of 8 years of relevant experience in maintenance and repair of complex electronic or biomedical equipment.Must possess and maintain a valid provincial driver’s license.
Bilingual (French & English) required in Quebec.
Strong time management skills and work ethic.
Nice to Have

Medical Device product knowledge.
Work experience within hospital operating rooms.
General knowledge of electrical and mechanical concepts.
Analytical/problem solving skills/experience.
Knowledge of Health Canada regulations.
Demonstrated ability to utilize computer and telephone efficiently.
Bilingual (French & English).
About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

Ability to lift up to 25 pounds. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.