Program Manager

CGI Group, Inc. - Victoria, BC (13 months ago)

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Position Description:
CGI in Canada

Canadian roots, global reach

Founded in Canada in 1976, CGI has evolved into the country's largest IT services provider, serving as a long-term, committed partner to clients in Canada and in more than 40 countries around the world. With more than 12,000 professionals across Canada, we work where our clients do business, providing local responsiveness and accountability that ensure the highest level of service and support.

CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of a unique culture that gives you the freedom to innovate, to make decisions, to achieve your full potential, and to chart your own career.

CGI is seeking an experienced Program Manager for the Health Sector to lead the delivery and growth of our IT management practice. Leading an internal team and supporting other teams working on the account, the Program Manager will have the expertise and leadership needed to provide exceptional services to our clients. The successful candidate will have experience delivering IT projects and have a strong, verifiable record of accomplishment delivering large, complex programs. While the primary focus will be delivery excellence for our client, this role is also part of the account team and will contribute to account growth.

Your future duties and responsibilities:
Overall Accountability of Service Delivery to our Clients:
Ensure client engagement success

Manage client satisfaction in partnership with the account management team

Apply delivery and customer management best practices

Evolve and enhance various delivery tools, methodologies and processes such as engagement management, project management, and application management

Key Responsibilities:
Provide leadership, vision, and management for a multi-million technology program

Develop client proposals; evolve solution offerings and revenue growth opportunities in partnership with business development professionals

Assess and respond to the needs of the program with client executives, directors, managers, and staff

Chair departmental meetings to review strategic goals and initiatives

Promote team building and work to provide growth paths for staff and support for current, on-going initiatives

Provide guidance to multiple project managers on core competencies such as project delivery, financial management, risk management, technical awareness, and estimating and planning for e-commerce, fulfillment operations and call centre operations

Manage relationships across partners and customers

Establish and maintain executive relationships

Apply management best practices such as succession planning, member performance reviews, and financial management

Contribute to business and budget planning

Manage engagement profitability and expenses

Evolve and enhance various management processes such as HR management and profitability management

Required qualifications to be successful in this role:
Core Competencies – Expert Level

Technology delivery

Management consulting

Project / program management

People leadership

Strategy and business management

Business development

Knowledge management

Customer service orientation

Excellent verbal and written English communication

Influencing and effective listening

Experience in the use of structured project management methods and tools

Experience providing IT services to the provincial government

Desired Educational Background:
Industry or Domain specific designations – PMP, ITIL, etc.

Post-secondary education – MBA, certificate or degree in technology management, finance, etc.


  • Business Development
  • Client Delivery
  • Financial Management
  • Leadership
  • Programme Management
  • Project Management
  • Proposal Dev & Solutions
  • Proposal Dev & Solutions
  • Thought Leadership
What you can expect from us:
Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.