CGI in Canada
Canadian roots, global reach
Founded in Canada in 1976, CGI has evolved into the country's largest IT services provider, serving as a long-term, committed partner to clients in Canada and in more than 40 countries around the world. With more than 12,000 professionals across Canada, we work where our clients do business, providing local responsiveness and accountability that ensure the highest level of service and support.
CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of a unique culture that gives you the freedom to innovate, to make decisions, to achieve your full potential, and to chart your own career.
CGI is seeking an experienced Program Manager for the Health Sector to lead the delivery and growth of our IT management practice. Leading an internal team and supporting other teams working on the account, the Program Manager will have the expertise and leadership needed to provide exceptional services to our clients. The successful candidate will have experience delivering IT projects and have a strong, verifiable record of accomplishment delivering large, complex programs. While the primary focus will be delivery excellence for our client, this role is also part of the account team and will contribute to account growth.
Your future duties and responsibilities:
Overall Accountability of Service Delivery to our Clients:
Ensure client engagement success
Manage client satisfaction in partnership with the account management team
Apply delivery and customer management best practices
Evolve and enhance various delivery tools, methodologies and processes such as engagement management, project management, and application management
Provide leadership, vision, and management for a multi-million technology program
Develop client proposals; evolve solution offerings and revenue growth opportunities in partnership with business development professionals
Assess and respond to the needs of the program with client executives, directors, managers, and staff
Chair departmental meetings to review strategic goals and initiatives
Promote team building and work to provide growth paths for staff and support for current, on-going initiatives
Provide guidance to multiple project managers on core competencies such as project delivery, financial management, risk management, technical awareness, and estimating and planning for e-commerce, fulfillment operations and call centre operations
Manage relationships across partners and customers
Establish and maintain executive relationships
Apply management best practices such as succession planning, member performance reviews, and financial management
Contribute to business and budget planning
Manage engagement profitability and expenses
Evolve and enhance various management processes such as HR management and profitability management
Required qualifications to be successful in this role:
Core Competencies – Expert Level
Project / program management
Strategy and business management
Customer service orientation
Excellent verbal and written English communication
Influencing and effective listening
Experience in the use of structured project management methods and tools
Experience providing IT services to the provincial government
Desired Educational Background:
Industry or Domain specific designations – PMP, ITIL, etc.
Post-secondary education – MBA, certificate or degree in technology management, finance, etc.
What you can expect from us:
- Business Development
- Client Delivery
- Financial Management
- Programme Management
- Project Management
- Proposal Dev & Solutions
- Proposal Dev & Solutions
- Thought Leadership
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients' digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.