The Assistant Pharmacy Manager is a pharmacist licensed with the Ontario College of Pharmacists (OCP) who supports the Designated Manager, referred to at McKesson Central Fill Pharmacy as the Pharmacy Manager, with the operation of the pharmacy, in conformance with all laws and administrative regulations pertinent to the practice of pharmacy and distribution of prescription drugs.
The Assistant Pharmacy Manager is responsible for aligning and maintaining effective business processes and workflows in a highly automated, industrial setting with the pre-established performance metrics. Working in collaboration with the Pharmacy Manager, the Assistant Pharmacy Manager ensures ongoing excellence in client-centered, safety-driven customer service. The Assistant Pharmacy Manager provides leadership and expertise in all aspects of central fill pharmacy services.
The Assistant Pharmacy Manager is responsible to act as the Alternate Qualified Person in Charge (A/QPIC) ensuring adequate control of Drugs Listed in the Controlled Drugs and Substances Act (CDSA). As such, the incumbent executes operations within and related to the narcotic department according to the applicable GMP (Good Manufacturing Practices) Regulations and Health Canada Controlled Drug and Substances Act and respected Regulations.
B. MAIN DUTIES AND RESPONSIBILITIES
1. SPECIFIC RESPONSIBILITIES
Specific Responsibilities generally include but are not limited to the following:
a. Manages and optimizes customer’s relationships and business requirements, expectations and deliverables in collaboration with the Supply Solutions team. Maintains effective communication and working relationships with clients at all levels of the organization and business contacts.
b. Ensures the operation of the Central Fill pharmacy is in compliance with applicable provincial and federal regulations, standards of practice, code of ethics and regulatory practice directives and policies.
c. Assists with the maintenance of the operations policy and procedure manual. This involves reviewing and amending, when deemed necessary, joint policies and procedures with the pharmacy managers of the originating pharmacy (clients).
d. Ensures Central Fill Operations policies and procedures are followed by all staff.
e. Assists with the management and adherence of Central Fill Pharmacy Agreements between the central and originating pharmacies.
f. Assists with the implementation and maintenance of a continuous quality assurance program.
g. Manages and supervises central fill daily production.
h. Provides work direction, resolves problems, and sets deadlines to ensure timely completion of work.
i. In collaboration with the Pharmacy Manager, recruits/interviews and hires pharmacy support personnel.
j. Assists with coordination of orientation and training of new personnel.
k. Manages pharmacy personnel which includes, scheduling, training and providing development and performance reviews.
l. Facilitates staff meetings.
m. Participates in production activities:
o Verifies drug and prescription orders using computer screens/bar codes and visual means. Conducts random audit of orders to ensure quality standards
o Documents all information required, i.e. production and verification records, for quality control purposes
o Assists the pharmacy personnel in processing drug and prescription orders using automated technology and manual assembly when required
o Assists pharmacy personnel with drug order inquiries regarding stock and tracking issues
o Assists pharmacy personnel in sorting prescriptions to ensure delivery to proper locations and assists with receiving products from wholesaler
o Assists pharmacy personnel in conducting inventory audit counts
o Assists the pharmacy personnel, as needed, to assure productivity and operational efficiencies
n. Ensures the security and accountability of materials and goods with inventory control.
o. Oversees the organization, storage of inventory and consumables as per regulations.
p. Manages the processing, ordering and inventory information systems.
q. Maintains central fill drug formulary lists to meet the needs of the clients’ requirements.
r. Completes annual performance appraisal process in compliance with McKesson’s policies.
s. Assists with the evaluation of current procedures and practices for accomplishing department objectives and development and implementation of improved procedures and practices. Analyses workforce demands, staffing criteria and applies to operational schedule.
t. Provides regular feedback to the Pharmacy Manager regarding quality, operational, technical and/or process issues. Recommends corrective actions or follow up as required. Engages other resources as needed.
2. GENERAL RESPONSIBILITES
General Responsibilities include but are not limited to the following:
a. Entertains good stakeholder relations with pharmacy governing bodies.
b. Demonstrates sound judgment in accordance with the professional standards and guidelines issued by the OCP and other relevant professional guidelines and standards.
c. Competently performs the duties of a registered pharmacist and A/QPIC as required.
d. Participates in quality, self-review activities to improve personal performance and to identify personal and professional developmental requirements.
e. Adheres to quality, operational and productivity standards.
f. Adheres to company policies, shared principles and quality management guidelines.
g. Demonstrates and promotes compliance with all program specific performance metrics.
C. QUALIFICATIONS REQUIRED
a. A minimum undergraduate degree in Pharmacy with 5 years of experience in pharmacy services.
2. EXPERIENCE AND SPECIAL TRAINING REQUIRED
a. Holds an active OCP license. Is in good standing with OCP and is in compliance with all applicable laws pertaining to the practice.
a. Pharmacy Operations and Management Experience. Ability to manage a team, normally acquired through at least 3-5 years of Pharmacy management and operational experience.
b. Experience in launching new pharmacy programs and/or opening new pharmacy is an asset.
c. Familiarity with compliance card and unit-dose packaging automation benefits, limitations and interdependencies.
d. Clear understanding on regulatory issues, Good Manufacturing Practices (GMP) requirements and the Model Standards of Practice for Pharmacists and Regulated Pharmacy Technicians.
3. SKILLS and/or QUALITIES
a. Excellent leadership skills.
b. Ability to plan, coordinate, direct and evaluate operational activities in a complex and busy environment.
c. Consistently acts in a professional manner and serves as a role model for staff.
d. Excellent organizational skills with ability to set priorities and creatively solve problems.
e. Excellent interpersonal, written and verbal communication skills.
f. Demonstrated success in working effectively and collaboratively within a team environment.
g. Ability to function is a fast-paced, continually changing and results-oriented environment.
h. Good understanding of MS software (Outlook, Word, PPT & Excel).
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