The primary function of the RTM Clerk is to communicate with vendors and manufacturers on merchandise returns. This includes processing vendor returns, following up on any outstanding return issues, and ensuring vendors are held accountable for product failures, dealing with buy backs of product and any quality alert items. The RTM Clerk is also responsible for generating reports on product conditions and ordering parts as needed for assembly or repair. The RTM Clerk checks refunded products for issues and returns items to sales floors. The RTM Clerk is also expected to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. Lastly, the RTM Clerk is responsible for completing all other duties as assigned .Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full Time, Part Time or Seasonal: Generally scheduled 40, 24 to 30, or 0 to 40 hours per week respectively; more hours may be required based on the needs of the store. This position reports to an Assistant Store Manager and takes daily direction from a Department Manager. This position does not have direct reports.
### Job Requirements
Ability to read, write, and perform basic arithmetic (addition, subtraction).
1 year experience processing and filing merchandise receiving paperwork.
1 year experience with store inventory receiving & administration.
6 months experience in warehouse data entry/bookkeeping.
6 months experience communicating with vendors OR customers regarding returns, payments, or contract fulfillment.
6 months retail experience accepting or processing returns.
Lifts up to 40 pounds daily without assistance; may lift up to 100 pounds with or without assistance.
The RTM Clerk may be required to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds (if applicable).
Lowe’s Canada is an inclusive employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.