Customer Service Representative
Who are we:
Storage Vault Canada is the largest and fastest-growing storage company in Canada. With over 800 employees, we serve clients from our 230 storage locations all over the country.
StorageVault owns, manages and rents self-storage and portable storage space to individuals and commercial clients. We also store documents, manage data and provide shredding services to businesses, health care institutions and government sectors. With a national footprint of over 230 locations, we are the fastest growing and only publicly listed storage company in Canada, having closed over $1.8B in accretive acquisitions since 2015.
Find out more at www.storagevaultcanada.com.
Job Summary:
Our Reservation Centre is seeking Customer Service Representatives. We are looking for customer service-driven, enthusiastic, achiever, curious, team player and focus on personality development individuals to join our dynamic, diverse culture and goal-driven company. The Customer Service Representative will be the ambassador of the company by providing exceptional client experience and helping them decide what is best suited to their storage needs. Be part of the largest and fastest-growing storage company in Canada.
Responsibilities:
· Answer incoming inquiries for past and current Storage Vault Canada clients.
· Identify the needs of the clients by thorough listening and probing to provide the best possible solution to their query.
· Meet and exceed the different service oriented Key Performance Indicator.
· Promotes the value of our company for repeat business.
· Comply with the company policies as outlined in the HR policy.
· Comply with customer service procedure that is aligned to the quality specifics.
Who are we looking for:
· Minimum of 1 year of experience in Customer service.
·Minimum of 1 year of experience in a Call center.
· Secondary education is required.
· Proficient in MS Office applications (Word, Excel and Outlook), strong keyboarding skills are a must.
· Ability to multi-task, and adapt to a fast phase environment.
· Fluently bilingual French/English is essential.
What can you expect from us:
· Competitive Salary of $17 an hour
· 100% Remote work environment.
· Up to $250 Bonus every month
· Health Benefits upon completion of a probationary period
· A working environment that promotes a healthy work-life balance.
· A Dynamic and diverse culture to bring your whole self to work.
· Supportive management and teammates that will encourage your professional growth and self-development.
· A culture that values working hard and having fun at the same time.
Job Types: Full-time, Permanent
Salary: $17.00 per hour
Additional pay:
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (required)
- Call center: 1 year (required)
- Microsoft Office: 1 year (required)
Language:
