Coordinator, Sign Language Services

PHSA - Burnaby, BC (30+ days ago)

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Provincial Language Service

Coordinator, Sign Language Services


Reporting to the Director PLS, the Coordinator, Sign Language Services (SLS) provides coordination for the delivery of Signed Language Service to BC health care providers and as well as administrative oversight for the related contracted support services. This position plays a key role in establishing relationships with members of the Deaf, Deaf-blind and hard of hearing community across the province and plays a key role in supporting the development and maintenance of accessible programs and services. The position works with clinical, site operations and programs to collaborate on how best to meet the needs of the Deaf, Deaf-blind and hard of hearing community they serve. The Coordinator provides awareness, education/training and informs health authority staff and other health practitioners in BC on best-practices and recommendations for service improvements and educational projects and initiatives that ensure optimal access to health services for this community.

What you’ll do

Actively support the on-going management of the Signed Language Service for BC health care by coordinating the delivery of the service, ensuring contractual obligations and community needs are met and service integrity is maintained.
Lead ongoing engagement processes with key stakeholder groups, including community advisory groups, regional and/or provincial consultation with community members and consultation with interpreters.
Meet with program and service area leaders and/or their delegates to provide appropriate communication tools and templates, develop improvement strategies related to program efficiencies, and troubleshoot process issues related to interpreting services at the clinic level.
Create and implement a dynamic, vibrant and innovative outreach campaign, tailored to ensure optimum community access to reach diverse audiences province-wide.
Design a plan to include various media including social media, webcasts, v-logs, online marketing and face-to-face live interactive opportunities; ensuring outreach plan optimizes and collaborates with resources from the Deaf community to reach culturally diverse audiences.
Support programs of PHSA’s PLS department and all training, publications, outreach and collaborative initiatives; remaining well-informed about best practices and trends in Signed Language interpreter education and other aspects that impact access to health care for the community.
Provide support and act as the primary point of contact for Deaf community members who require health services.

What you bring

Bachelor’s degree in a relevant discipline such as Healthcare Administration, Health Sciences or Social Sciences.
A minimum of three (3) years of recent, related experience in a corporate, healthcare or clinical services environment including at least two (2) years in a deaf community or organization.
Lived experience in the deaf community, awareness of Deaf culture and in-depth knowledge and understanding of access issues faced by deaf patients in the health care setting.
English written communication skills and native fluency in ASL.
The ability to balance perspectives and negotiate clear understanding.
Knowledge of or ability to learn a variety of communication methods available to those who are Deaf, Deaf-Blind and Hard of Hearing, including tactile ASL.
Advanced skills in conflict resolution.
Knowledge of the Western Association of Visual Language Interpreters (WAVLI) and the Association of Visual Language Interpreters of Canada (AVLIC) code of ethics.
Ability to work as a member of a high-functioning team, take initiative, and think creatively, critically and independently with a high degree of judgment and diplomacy in an atmosphere where guidelines may be uncertain and operational innovation is expected.
Ability to interact and communicate effectively and collaboratively in a multidisciplinary environment with individuals at all levels and/or from diverse backgrounds.
Demonstrated sensitivity to working in a culturally diverse environment.
Demonstrated ability to develop a creative outreach campaign to reach target demographics or diverse or traditionally undeserved audiences.
Demonstrated ability to function in a fast-paced, demanding environment, with the ability to meet and adapt to changes in organizational priorities.
Demonstrated ability to function in a computerized environment, including advanced skills with all MS Office programs, and a keen ability to quickly learn new technology and systems.
Excellent organizational skills and attention to detail.
Ability to prioritize workload to meet deadlines.

What’s in it for you

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to more than 2,000 in-house training programs.
Enjoy a comprehensive benefits package, including municipal pension plan.
12 annual statutory holidays with generous vacation entitlement and accruement.
Flexible work options including flextime, work locations and job sharing (eligibility will vary)
Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Requisition: 90805

Job type: Regular Full Time
Location: Burnaby
Hours of work: 08:00 – 16:00

What we do

Provincial Health Services Authority (PHSA) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.