Credentialling Assistant

The Canadian Alliance of Physiotherapy Regulators - Toronto, ON (30+ days ago)

Apply Now


The Canadian Alliance of Physiotherapy Regulators (CAPR) is a credentialing and assessment agency that provides Evaluation Services on behalf of our Members – the Canadian provincial and territorial physiotherapy regulators (called Colleges). On behalf of our Members, we review the education and qualifications of applicants educated outside of Canada to determine whether or not they are substantially different from those of Canadian-educated physiotherapists. For both Canadian- and internationally-educated physiotherapists, we administer the Physiotherapy Competency Examination (PCE) to determine a candidate's readiness for safe, effective and independent physiotherapy practice. CAPR also supports physiotherapy regulators across Canada by providing policy, research and knowledge brokering services.


CAPR is seeking a detail oriented Credentialling Assistant to join our Credentialling Services team!


The Credentialling Assistant supports the Credentialling Program by assisting in the smooth operation of CAPR’s intake and credential assessment services. The position provides administrative support with the goal of receiving, documenting, organizing and processing applicant information in a timely, secure, and detail oriented manner. The position supports the intake and processing of credentialling assessments and the management of applicant files under the guidance of the Client Services Coordinator and the Credentialling Officers. This position performs administrative duties and maintains accurate records pertinent to all services required for the Credentialling Team. This position also provides coverage to the reception area. The position maintains a current understanding and in-depth knowledge of CAPR’s operations and materials including processes, procedures, rules, policies, documentation and website contents.


  • Supports the Client Services Coordinator, Credentialling in processing applications and supporting documentation.
  • Supports the Credentialling Officers in managing applicant files and processing assessment documentation.
  • Reviews and processes incoming mail for the Credentialling Team.
  • Provides administrative support to credentialling program operations by:
  • Preparing photocopies, scans, creating folders, sorting and preparing outgoing correspondence as required;
  • Maintaining filing systems, tracking systems and databases as required; and,
  • Advising on process improvements, communications, website content and technology requirements, and aiding in development as required.
  • Maintains accurate records of client document processing.
  • Supports the development and maintenance of credentialling program statistics.
  • Escalates issues and complaints to the Client Services Coordinator, Credentialling Officer and/or the Manager, Credentialling as appropriate.
  • Performs other duties as assigned by the Manager, Credentialling.


  • Post-secondary education or diploma required
  • 2 years’ work experience in administrative support with experience in records/document management
  • Experience in related fields such as professional associations and colleges, university/college admissions and international relations preferred
  • Experience in international credentialling administration an asset
  • French language an asset

To apply, please respond with a resume and cover letter outlining the qualifications and experience you would bring to this position as well as your salary expectations before 4:30pm August 8, 2019 to:

Canadian Alliance of Physiotherapy Regulators

1243 Islington Avenue, Suite 501, Toronto, Ontario M8X 1Y9

Job Types: Full-time, Permanent


  • Administrative Support: 2 years (Required)


  • Secondary School (Required)


  • English (Required)
  • French (Preferred)