iFLY is an organization that has PASSION for EXCELLENCE and INNOVATION. We live and breathe our values in everything we do and in every decision we make. As a member of iFLY's team, you aren't an employee, you are a TEAM MEMBER. You will be expected to contribute your talents and energies to make what is already great about iFLY, even better and available to more people. In return, we commit to work with you to make your career at iFLY rewarding.
iFLY is seeking a Shift Supervisor. The Shift Supervisor contributes to iFLY’s success by assisting the General Manager and Operations Manager in executing tunnel operations during scheduled shifts. This job deploys team members and delegates tasks so that team members can create and maintain the iFLY World Class Guest Experience for our customers. The incumbent is responsible for modeling and acting in accordance with iFLY values and guiding principles, reinforcing iFLY policies and practices, and coaching and leading team members.
This is one of those rare opportunities for you to join an already successful company with a passion for innovation, but where you will have the latitude to bring resolutions to the Tunnel Team.
What you’ll do:
Adheres to iFLY values, beliefs and principles during easy and difficult times.
Able to successfully function during times of uncertainty and changing priorities.
Makes quality and timely decisions based on a mixture of analysis, wisdom, experience and judgement.
Builds effective relationships with all customers (internal and external).
Gets results and achieves goals.
Additional duties include, and are not limited to: stocking merchandise, cleaning and maintaining the facility, operating and controlling the wind tunnel, and inventory control.
Day-to-Day responsibilities include:
Deliver legendary customer service to all customers.
Develop positive relationships with the tunnel team.
Execute tunnel operations.
Organizes opening and closing duties as assigned.
Follows iFLY operational polices and procedures to insure safety of the team and guests.
Follows and ensures team follows cash handling policies.
Takes responsibility for continued development of personal skills and knowledge.
Gets results and achieves goals.
Maintains a calm demeanor during periods of high volume or unusual events to keep tunnel operating to standard and set a positive example for the team.
Anticipate customer and tunnel needs by consistently evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the iFLY experience during each shift.
Lead by example.
Required Skills/Who You Are::
High School Degree or equivalent
Minimum of one (1) year customer service experience in a retail environment.
Minimum of one (1) year experience supervising/leading the work of others.
Ability to learn quickly.
Effective oral communications skills, including demonstrated coaching skills.
Knowledge of the retail and service environment.
Strong interpersonal skills.
Ability to work as a part of a team.
Ability to build relationships.
Benefits & Perks:
Frequent company update talks with our leadership team
Free Flight time!
Why join us:
Why work at iFLY?
Around the globe, billions of people have looked skyward and dreamt of flying. It’s a timeless dream shared by people of all ages, regardless of country, culture, language, or belief system. At iFLY, we have the unique ability to turn that dream into reality. It’s an awesome privilege and delivering it is our collective passion.
If working in an exciting, dynamic and cooperative environment and bringing joy to kids of all ages motivates you, then working at iFLY is for you. We hire people who want to work for a values-driven company; people who strive for excellence; people who value excellence; people who are committed; people who love people!
Honesty, integrity, loyalty, generosity, tolerance, compassion, confidence, humility, and inclusion.
Balance between self, family, team and community
Flexibility, variety, challenge, adventure, and camaraderie
We Respect, know, trust and value each other, putting people before process and process before results.
We Think like champions, and we are internally driven to learn and improve. We view problems as opportunities, taking responsibility and welcoming change.
Together we will build and run a world-class Company that challenges each of us to achieve our full potential while meeting our material needs and sharing the results of the enterprise.
To deliver the dream of flight to everyone….