At Compass, we turn ordinary acts of service into extraordinary moments that make a difference. Think you can do the same? Then come to work with us—the largest foodservice and support services provider in the world. We’re growing bigger and better all the time. How did we become the seventh largest employer globally? It all starts with our commitment to great people, great service, and great results. Join us.
Why work with Compass Group Canada? We are the leading foodservice and support services company. We serve millions of customers each year and generate nearly $2 billion in revenue. We are proud to be a team of 500,000 associates worldwide. Come find your next opportunity here with us.
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
The Lounge Manager directs and manages all activities of the Air Canada Lounge including team engagement and enablement, task delegation, ensuring quality control where menu items are concerned, adherence to all compliance areas and optimum customer service at all times. The position involves planning, organizing and exceptional attention to detail where all aspects of day to day lounge functions. This position may also include minimal business center management as required.
Now, if you were to come on board as one of our Lounge Managers, we’d ask you to do the following for us:
Drive the success of the unit's operation.
Lead all phases of food preparation, operation planning and expenditures, budgeting, costing and maintaining proper inventory levels.
Recruit, hire, schedule and perform general administrative duties.
Ensure excellent client relationships and client satisfaction with the service and menu options.
Achieve compliance with Compass’ Quality Assurance, Occupational Health and Safety Act and WHMIS regulations.
Initiate frequent workplace inspections and WHMIS training of all staff and effectively manage all.
Maintain the high standards of customer service at all times
Responsible for executing and managing all functions of the lounge
Responsible for training, developing and motivating staff
Maintains accurate weekly inventory of alcohol and other food items as required
Ensures adherence to Compass & Air Canada policies and procedures
Ensures adherence to Compass Food Safety and Physical Safety Policies and Procedures
Ensure that appropriate quality standards and practices are in place
Foster excellent employee morale and customer service attitude
Adheres daily to Key Performance Indicators to ensure client expectations are continuously being met
Responsible for addressing customer concerns and questions in a timely an professional manner
Engages with customers by following established practices and standards as defined by the 7 Essentials of Customer Service
Acts to provide solutions and resolve problems to ensure service is never compromised
Assists with scheduling as required
Conducts team meetings to update, educate and engage associates
Any other reasonable request as defined by immediate supervisor
Think you have what it takes to be our Lounge Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
At least two years of related food service management experience
ProServe, Food Safe or Basic First Aid training is required
The ability to control food and labour costs.
Creatively apply trendy food items and presentation to food service operations.
A strong manager, leader, motivator and mentor.
A detail-oriented individual and a strong team player.
Outstanding client relationship skills.
Excellent verbal and written communication skills.
Proficiency with MS Word, Excel and Outlook.
Culinary skills would be an asset.
Must be flexible to work days, evenings and weekends.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.