Support Worker

Yukon Government - Whitehorse, YT (30+ days ago)

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Amendment: Changed from Restricted - Aboriginal Ancestry to Preference - Aboriginal Ancestry

This is an until-filled posting that will be used to fill multiple Auxiliary On-Call positions working up to 75 hours bi-weekly. Applications will be assessed on a regular basis, so candidates are encouraged not to delay submitting their application as this posting can close at any time with 24-hours posted notice.

Resumes will be screened at regular intervals until the position is filled or the competition closes, whichever is earliest.

The Whitehorse Emergency Shelter (WES) is a 24/7 low-barrier facility offering a broad range of both public and targeted services to vulnerable and at-risk persons, including: supportive housing; drop-in services, including health and social supports; emergency shelter; food/meals; showers; laundry; respite/a place of safety; and harm reduction supplies and supports, among others.

The Support Worker is the first point of contact for residents, guests, and visitors, and is responsible for creating a safe, supportive and respectful environment for all. Formally reporting to the Supervisor - and taking on-shift direction and working collaboratively with the Support Worker Shift Lead - this position is responsible for providing support and crisis intervention; initiating basic case planning with residents and guests; assisting with implementing resident and guest case plans and making referrals to and liaising with other service providers; orienting guests and visitors to the facility; informing guests/visitors about their rights and responsibilities and the supports available onsite; and, continually assessing and mitigating any emergent safety risks within the facility for residents, guests, visitors, staff, and members of the public.

For more information about the position, please contact: Dot Neuls, Whitehorse Emergency Shelter and Program Manager at:

For information about applying on a Health and Social Services competition, please contact Human Resource Consultant, Bronwyn Pasloski, at (867) 332-3230 or

Essential Qualifications:
Please submit your resume clearly demonstrating how you meet the following qualifications – specifically – how your work experiences and related duties align with the essential qualifications shown below. Note that selection for further consideration will be based solely on the information you provide in your resume.

  • Refer to: for more information about preparing your resume for a Yukon Government posting *
Degree, diploma or certificate in social work, nursing, mental health, addictions, or other related health services field OR relevant related experience
Experience working with vulnerable individuals with complex needs, such as substance use, mental health and/or physical health challenges
Experience working in a fast-paced environment that has a high frequency of crisis, including mental health and violence
Experience providing case management would be considered an asset
Experience providing crisis management and informal counselling would be considered an asset

Desired Knowledge, Skills and Suitability

Candidates should have and may be assessed on:
Demonstrates knowledge of trauma-informed practice, cultural competency, and harm reduction
Demonstrates ability to defuse crisis and respond to emergency situations
Demonstrate critical and abstract thinking
Excellent interpersonal, conflict management, and relationship building skills
Effective oral and written communication skills
Excellent organizational skills

Additional Information:
Conditions of Employment: Vulnerable Sector RCMP Security clearance, Valid Class 5 Driver’s Licence, WHMIS 2015, TB screening, and Standard First Aid

Job Requirements: Works frequent evenings, nights, and rotations. To provide front-line supports to individuals accessing the Whitehorse Emergency Shelter, which includes: shelter intake, lay counselling, offering linkages and connections to community supports, and maintaining surveillance and over-sight of the facility to ensure guest and staff safety at all times. Works primarily in a facility setting. Exposure to clients with high levels of complex needs, substance use challenges and direct and vicarious trauma.

Eligibility List
6 months
Post Date
9 December 2019
Close Date
9 March 2020