Sales Development Representative, Manager

Coursera - Toronto, ON (30+ days ago)

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Coursera is a leading online learning platform for higher education, where 64 million learners from around the world come to learn skills of the future. More than 200 of the world’s top universities and industry educators partner with Coursera to offer courses, Specializations, certificates, and degree programs. 2,500 companies trust the company’s enterprise platform Coursera for Business to transform their talent. Coursera for Government equips government employees and citizens with in-demand skills to build a competitive workforce. Coursera for Campus empowers any university to offer high-quality, job-relevant online education to students, alumni, faculty, and staff. Coursera is backed by leading investors that include Kleiner Perkins, New Enterprise Associates, Learn Capital, and SEEK Group.

As our Sales Development Representative Manager, you are excited about developing a winning strategy for our sales development team. If you also want to join a fast-growing startup, work with friendly people, and make a difference in the world, you found the right place.

Check out life at Coursera on The Muse!

Your Responsibilities:
Act as the lead in hiring, training, developing, motivating, and coaching our Sales Development team.
Establish and enforce inside sales processes to maximize team efficiency and effectiveness.
Design and implement a scalable training program and materials for new reps.
Ensures continuous improvement of SDR’s by driving key activity and productivity metrics.
Build more effective communication and provide insight for the improvement of the Inside Sales program.
Reports on metrics to measure the performance of the SDR’s activities and corrects deficiencies where necessary.
Collaborates with management to measure and inspect innovative sales programs and initiatives.
Collaborates with marketing and product team on content development and improvement.

Basic Qualifications:
Bachelor’s Degree required; Minimum of 2+ years of sales development leadership experience in a SaaS environment.

Preferred Qualifications:
Excellent management and communication skills (written and verbal).
Demonstrated experience building, managing, growing and developing an inside sales team.
Demonstrated knowledge of different sales methodologies and customer relationship management (CRM) systems: SalesForce knowledge is a must.
Adept at introducing, training and enforcing activity metrics.
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at

Please review our CCPA Applicant Notice here.